Lead Medical Receptionist

Responsibilities:

The Lead Medical Receptionist collaborates with the Practice Administrator in an office setting to ensure quality patient care.

• Answer large volume of calls promptly.
• Screen all calls for urgency and handle all calls with confidence, compassion and efficiency.
• Overseeing Medical Receptionists and their day to day responsibilities.
• Schedule appointments for all providers.
• Make appointments for new and existing patients.
• Collect and verify patient demographic information.
• Take and record patient messages accurately.
• Review and maintain provider's schedules to ensure productivity and that appointments are scheduled appropriately.
• Train new employees.
• Handling patient related issues.
• Perform all other duties assigned.
• Oversee employees' breaks and lunches regarding clock in/clock out.
• Oversees waiting room flow.
• Ensures call report is addressed (call backs, provider messages).
• Manages Phreesia - blasts, check in, text responses, insurance verification.
• Responsible for copay collection.
• Oversees handling of office pool to ensure timely answering of messages.
• Admin Chart Scrub Oversight
• Preview Incoming consults for provider review.

Rotating Weekends/ 1 Weekend Day

Qualifications:

• High School Diploma.
• 2 years medical secretarial experience is required.
• Superior level of secretarial and organizational skills.
• Knowledge of medical terminology.
• Knowledge of clerical practices and procedures.
• Candidate should have excellent computer skills and some knowledge of using an EMR and various other computer applications needed to perform the job.
• Excellent communication skills.
• Attention to detail and high level of accuracy.
• Flexibility with the ability to multi-task.
• Team player and the ability to multi-task.
• Possess exceptional interpersonal skills and proper phone etiquette demonstrating compassion and patience.

Physical Demands:

May spend a great deal of their professional day walking, standing, moving and manipulating equipment, as well as lifting and moving objects, equipment and supplies. It is reasonable to anticipate lifting 20-25 pounds in any given day. Bending or twisting of the body may also be a frequent occurrence. Must be able to sit for long periods of time, and must have manual dexterity to work computer systems and keyboard.