What are the responsibilities and job description for the Breakfast Attendant position at Stoney Creek Hospitality Corporation?
ACCOUNTABILITY
The Breakfast Attendant plays a crucial role in creating a positive guest experience by providing exceptional service during breakfast hours. As a Hotel Breakfast Attendant, you are responsible for ensuring that guests have a memorable and enjoyable dining experience through your attentive service and assistance. Your commitment to guest satisfaction contributes to the overall success of our hotel.
REPORTS TO AND IS SERVED BY: Assistant General Manager, or General Manager
FLSA Designation: Non-Exempt
WHAT TO EXPECT
Breakfast Setup: Arrive early to set up the breakfast area before guests arrive. This includes arranging tables, chairs, and the buffet serving area. Ensure that all necessary supplies are stocked, such as dishes, utensils, napkins, and condiments.
Food Preparation: Prepare and arrange the breakfast items, which may include a variety of hot and cold foods such as eggs, bacon, sausages, cereals, pastries, fruits, and beverages. Maintain the freshness and cleanliness of the food displays.
Guest Assistance: Greet guests as they arrive in the breakfast area and provide a warm and friendly welcome. Answer any questions about the breakfast offerings and assist with special requests or dietary restrictions.
Refilling and Replenishing: Continuously monitor the buffet to ensure that all items are well-stocked and visually appealing. Replace empty dishes, refill coffee and beverage stations, and maintain a clean and organized presentation.
Cleanliness: Keep the breakfast area clean and tidy throughout service. This includes clearing used dishes and utensils, wiping down tables, chairs, and counters, and promptly cleaning up any spills or messes.
Compliance: Follow health and safety regulations related to food handling and cleanliness. Ensure that food is stored at the correct temperatures, and monitor food expiration dates.
Record Keeping: Maintain records of food and beverage consumption and guest counts for reporting purposes.
Customer Service: Provide excellent customer service by being attentive to guest needs, addressing any concerns or issues, and ensuring a positive and friendly atmosphere in the breakfast area.
Problem Resolution: Handle guest complaints or special requests with professionalism and courtesy. Notify management of any issues that require their attention.
Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.
Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.
PROUD OWNER
Strong interpersonal and communication skills.
Customer service-oriented attitude and a commitment to exceeding guest expectations. Attention to detail to maintain a clean and organized breakfast area.
Ability to work effectively in a fast-paced and dynamic environment.
HELD ACCOUNTABLE TO
Guest satisfaction, brand standards, maintain food safety policies and procedures, and maintain a clean and welcoming environment.
SOFT SKILLS
CHARACTERISTICS: Agreeable, patient, stable, self-confident, analytical, drives change, methodical.
MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.
HARD SKILLS
EDUCATION AND EXPERIENCE:
High school diploma or equivalent preferred.
Previous experience in food service or customer-facing roles preferred. Knowledge of food safety and sanitation practices.
PHYSICAL DEMANDS: lift, carry, push, and pull up to 35 lbs.
TRAVEL: N/A
POSITION: On-site work at each hotel property.