What are the responsibilities and job description for the Client Management Associate (Bilingual Mandarin) position at StoneX Group?
Overview
Connecting clients to markets – and talent to opportunity
With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.
Responsibilities
Primary duties will include:
- Being part of a team dedicated to handling all aspects of the customer experience
- Handle incoming trading inquiries and client issues via phone, email and live, interactive chat
- Trade research/Quotes
- Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products
- Place Spot FX, CFD’s, Commodity and Equity trades, provide quotes
- Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools
- Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results
- Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers
- Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services
- Excellent consultative, rapport-building, listening and communication skills
- Demonstrate a positive and professional image at all times
Qualifications
- Good mathematical, analytical and problem-solving skills
- Strong attention to detail with emphasis on accuracy and timeliness
- Excellent listening, written, and verbal communication skills
- Approachable, flexible, dependable, and conscientious
- Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously
- Demonstrates self-confidence and the ability to maintain composure in difficult situation
- Bilingual in Mandarin and fluency in English is a MUST
- Welcome Fresh graduates