Client Service Associate (Wealth Management Team)

Company Overview

Adcock Financial Group is an independent financial services firm specializing in wealth management, corporate 401(k) and 403(b) plans, executive compensation plans and estate planning. Our core team is dedicated to delivering customized financial planning and investment advisory solutions to our clients. Our tagline, Experience Something Greater, reflects our commitment to providing an exceptional experience for our clients and the people who support them. The Client Service Associate plays an important role in bringing that commitment to life through thoughtful communication, attention to detail and outstanding service.

General Job Description

We are seeking a detail-oriented, dependable and proactive Client Service Associate to support our wealth management team and provide responsive, accurate service throughout the client relationship. This position works closely with financial advisors, fellow client service team members, custodians and technology partners to prepare for client meetings, implement new accounts, process ongoing service requests and maintain accurate, organized client records. This is a full-time, on-site position.

The ideal candidate enjoys helping people, takes pride in producing accurate work and can manage multiple priorities while maintaining a high standard of service. This role is well suited to someone who is organized, resourceful and committed to following through on tasks from beginning to end.

Primary Responsibilities

Client Meetings and Follow-Up

·        Prepare materials and documentation for client meetings and occasionally attend meetings to capture notes, review them for accuracy and save finalized notes to the appropriate client files.

·        Track meeting follow-up items, prepare client correspondence and ensure action items are completed in a timely manner.

New Client Onboarding and Account Implementation

·        Coordinate new client onboarding, including preparing welcome letters and packages, communicating account implementation updates and entering client information into CRM.

·        Prepare, submit and follow up on new account applications through our broker-dealer and Laserfiche, confirm account funding and coordinate the assignment of funded accounts to the trading team.

Client Account Maintenance and Service

·        Maintain accurate client and account information, including account aggregation, address changes, account updates and recurring service tasks.

·        Process client service requests, including distributions, required minimum distributions (RMDs), check requests, wire transfers, electronic funds transfers (EFTs) and the submission of checks and securities.

·        Prepare and process alternative investment and interval fund paperwork.

·        Assist with client tax reporting and account documentation by distributing Forms 1099 and realized gain and loss reports, scanning and filing account statements and retrieving statements for upload to the appropriate client files in Laserfiche.

Investment Review Coordination and Administrative Support

·        Coordinate semiannual investment reviews by generating investment reports, routing materials for advisor review and compliance approval, preparing recommendations for distribution and sending finalized materials to clients by email or mail.

·        Assist with client outreach initiatives, including dividend reinvestment plan (DRIP) communications and support other client service and administrative projects as needed.

Job Requirements and Qualifications

·        A bachelor's degree in finance, business administration or a related field is preferred but not required.

·        A FINRA Series 6 or Series 7 license is preferred but not required. Relevant industry experience is also preferred, though candidates with strong transferable skills are encouraged to apply.

·        Strong attention to detail, sound judgment and the ability to complete documentation accurately and follow tasks through to completion.

·        Excellent written and verbal communication skills, with a professional, service-oriented approach to working with clients and colleagues.

·        Strong organizational and time-management skills, including the ability to prioritize multiple assignments, meet deadlines and adapt to changing needs.

·        Demonstrated discretion when handling confidential client and firm information.

·        Proficiency with Microsoft Office applications; experience with Redtail or another customer relationship management (CRM) system is a plus.

·        Ability to work primarily from our Tampa office.

What We Offer

·        Competitive salary based on experience, qualifications and applicable licenses.

·        Discretionary quarterly bonus.

·        3% safe harbor annual 401(k) contribution and a profit-sharing plan.

·        Employer-paid health, dental and accidental death and dismemberment (AD&D) insurance.

·        Voluntary vision, life and disability insurance options.

·        Paid time off and all major holidays off.

How to Apply

To apply, please submit your resume and a cover letter describing your relevant experience and how you would contribute to our wealth management team. We welcome candidates who take pride in their work and are committed to delivering an exceptional experience for clients and colleagues.

Adcock Financial Group is an equal opportunity employer. Employment decisions are based on qualifications, merit and business needs.