What are the responsibilities and job description for the Specialty and Key Accounts Manager- Gift & Specialty Channel position at Stonewall Kitchen LLC?
Description
The Specialty and Key Accounts Manager – Gift & Specialty Channel is responsible for managing and growing a portfolio of food specialty and key market accounts within the gift and specialty channel. This role drives revenue by developing strong buyer relationships, executing account-specific sales strategies, introducing new products, and collaborating cross-functionally to ensure outstanding customer service and profitable growth.
JOB SUMMARY
Account Management
- Manage a portfolio of food specialty accounts and key market accounts as the primary point of contact.
- Build and maintain strong relationships with buyers, category managers, and distributors.
- Develop account-specific sales plans to meet or exceed revenue targets.
- Partner with the inside sales team to drive programs and sales initiatives.
New Business Development
- Identify and pursue new opportunities to expand distribution within the gift and specialty channel.
- Drive incremental sales growth across the food specialty market.
- Execute channel-appropriate promotional programs and sell sheets to support new account acquisition.
Retail & Broker Relations
- Serve as the key liaison for retailers, distributors, and brokers.
- Coordinate with Marketing and Brand teams on channel-specific programs and campaigns.
- Represent Stonewall Kitchen at food specialty trade shows, gift shows, and events.
Cross-Functional Coordination
- Partner with Operations, Finance, and Customer Service to ensure seamless account support.
- Manage order tracking, issue resolution, and fulfillment follow-through.
- Maintain accurate and up-to-date account records.
New Product Introduction
- Lead sell-in presentations for new products into the food specialty channel.
- Manage post-launch performance tracking and reporting.
- Coordinate with internal teams to ensure product readiness and availability.
Analytics & Forecasting
- Prepare regular business reviews, forecasts, and sales reports for leadership.
- Analyze account performance data to identify trends and opportunities.
- Provide monthly updates to support planning and inventory decisions.
General
- Provide outstanding customer service and present new products and marketing materials to accounts.
- Analyze sales trends and proactively identify opportunities to maximize revenue.
- Ensure compliance with company standards of conduct and safety policies.
- Perform other related duties as assigned.
Requirements
- Bachelor's degree or equivalent experience with 3–5 years of prior experience in sales, preferably within the food specialty, gift, or consumer goods market.
- Demonstrated success managing key accounts and distributor/broker networks.
- Excellent written and verbal communication skills with a strong ability to build relationships.
- Proven ability to develop and execute account-specific sales and marketing plans.
- Strong analytical and problem-solving abilities with experience reviewing sales data and forecasts.
- Ability to manage multiple accounts and priorities in a fast-paced sales environment.
- Strong presentation, negotiation, and influencing skills.
- Proficiency in Microsoft Office, especially Excel and PowerPoint.
- Ability to travel domestically to trade shows, customer meetings, and events (approximately 25–30% of the time).
- May be required to work in excess of 40 hours per week as business needs require.