What are the responsibilities and job description for the Customer Service Representative position at Stoner's Pizza Joint?
We are looking for a CSR to join our staff & serve America’s Best Pizzas!
As a CSR or customer service representative, your primary responsibilities include inputting orders on the POS screen both at the front counter & over the phone, handing food to customers or third-party representatives upon arrival, & providing product/service information with a smile. Your duties involve providing customers with a pleasant & inviting atmosphere; along with helping the rest of the staff in managing the restaurant.
Job Responsibilities include but are not limited to:
- Greet and welcome customers to the restaurant
- Take orders, process payments, & customer phone calls
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise
- Receiving in-the-moment coaching & hands-on training
- Assisting management with in-store tasks & other daily store duties
- Prepare customer orders & help with kitchen prep activities
- Bag, box, wrap, & distribute orders
- Cleaning, maintaining, & stocking the showroom & kitchen
- Complying with the rules and regulations of the company
REQUIREMENTS
- Must be 16 years of age or older
- Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
- Familiarity with kitchen equipment & POS/KPS systems
- Understanding of food hygiene
- Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
- Good time-management skills
- Ability to enter orders using a computer keyboard or touch screen.
- Flexibility to work in shifts, including weekends and evenings
- Ability to handle the physical demands of a restaurant – standing, lifting, carrying, etc.
Yes, the name is memorable and you bet, our food is positively addictive. But what really makes Stoner’s Pizza Joint so appealing is our food-loving culture that makes owning one fun, fast-paced, and forward-thinking. Our irresistible dough recipe was developed 30 years ago but with new leadership, we’ve updated the concept to better reflect what pizza lovers want now, and in the future.