Sales Associate

Company Description Stoneham Ford is an authorized Ford dealership offering new and pre-owned cars, trucks, and SUVs to customers across Greater Boston, New Hampshire, Western Massachusetts, the South Shore, and surrounding areas. The dealership provides a wide inventory, including customizable orders and hundreds of vehicles on-site, supported by detailed online listings with photos, videos, pricing, and descriptions. Stoneham Ford operates a comprehensive Service Department, Parts Department, Body Shop, Towing Company, Rentals Department, and an in-house collision center that services both domestic and foreign vehicles. The dealership also manages fleet services for companies and government agencies, fulfilling large orders with professional support. Team members join a customer-focused environment dedicated to making every vehicle purchase and service experience smooth and convenient.

Role Description The Sales Associate role is a full-time, on-site position based at Stoneham Ford in Stoneham, MA. The Sales Associate will greet and assist customers on the showroom floor and lot, identify their transportation needs, and present suitable new and pre-owned vehicles. Daily responsibilities include explaining vehicle features, options, warranties, and financing, preparing price quotes, and guiding customers through test drives and the sales process from initial contact to closing. The role involves maintaining up-to-date product knowledge, following up with leads and past customers, accurately completing sales paperwork, and coordinating with the finance and service teams. The Sales Associate will also help keep the showroom and vehicle displays organized, use dealership systems to track prospects and sales activity, and consistently deliver professional, courteous, and informed customer service.

Qualifications

• Strong customer service, relationship-building, and interpersonal skills, with the ability to engage a diverse range of customers respectfully and professionally.
• Sales aptitude including consultative selling, negotiation, and closing skills, ideally in automotive, retail, or other customer-facing environments.
• Clear verbal and written communication skills, including the ability to explain product features, pricing, and financing options in straightforward terms.
• Basic computer and digital literacy, including comfort with CRM or dealership management systems, email, and online inventory tools.
• Organizational and time-management skills to handle multiple customers, follow up on leads, and complete accurate documentation.
• Willingness to learn Ford product lines, technical features, and industry trends; prior automotive experience is helpful but not required.
• High school diploma or equivalent; additional education or sales training is a plus.
• Ability to work on-site in Stoneham, MA, including evenings and weekends as required by dealership hours.
• Valid driver’s license with a clean driving record to conduct customer test drives and move vehicles safely.