Guest Services Coordinator

Position Purpose:

The purpose of this role is to ensure everyone from first-time guests to long time members have a seamless and positive experience by creating a welcoming oasis.

Role Basics | Responsibilities and Expectations: 

• 
  Recruit, onboard, and schedule servant leaders 
• 
  Stock cafe, green rooms, and maintain supplies for cafe, auditorium, parking lot, and greeters 
• 
  Provide real-time encouragement and assistance to servant leaders on Sundays
• 
  Assist during pre-service huddles
• 
  Cover last-minute volunteer needs and substitutions
• 
  Model hospitality and approachability on Sundays
• 
  Act as a “roamer” fixing small disruptions before guests notice
• 
  Help maintain volunteer rosters and contact information
• 
  Prepare resources for special Sundays and holiday services

Minimum Work and Education:

High School Diploma or GED

2-3 years experience in a hospitality role

Skills:

A heart for others to feel seen and valued

Keen eye for excellence in first impressions

Attention to detail is crucial

A customer service heart with a positive attitude

Solid communication skills

Team building

Required Competencies:

Analytical Thinking:

Logically breaks down problems into essential elements, can diagnose issues and suggest solutions.

Adaptability and Flexibility:

Ability to adapt to unexpected changes in priorities due to systems or personnel needs.

Constant Improvement:

Considers how every situation provides input to future improvement or increased stability and effectiveness.

Organization and Documentation:

Requires a natural tendency to organize, document procedures, utilize checklists, and manage inventory.

Time Requirement:

This is a part time role with 29 hours (or less).  Schedule can be flexible based on seasonal ministry.