What are the responsibilities and job description for the Teller/CSR position at Stone Bank?
The purpose of this position is to provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment while providing basic cash receipt and payment services in accordance with the Bank's procedures.
- Receives checks and cash for deposit; verifies amount and examines checks for endorsements.
- Cashes checks and pays out money after verification of signatures and balances.
- Enters transactions into computer. Gives customer computer generated receipt.
- Place holds on accounts for uncollected funds.
- Balances currency, coin, and checks in cash drawer at end of shift.
- Handles cash drawer; ensuring proper control of cash drawer to meet all audit and security policies and procedures.
- Processes customer orders for traveler checks, savings bonds, and cashier checks.
- Accepts loan payments.
- Assist in the daily balancing and processing of ATM
- Assist in the verification of deposits in the night depository.
- Open checking accounts, savings accounts, certificates of deposit, and IRA
- Order checks and deposit tickets.
- Sell bank products and services
- Handle opening, closing, and maintenance of safe deposit boxes. Responsible for the collection efforts and drilling of pas due safe deposit boxes
- Follows all policy and procedures as required.
- Communicate with other departments, attend all department meetings, and be an effective team player.
- Answers incoming calls with exceptional customer service and processes customer requests correctly, including account inquires, stop payments, check orders, copies of statements, etc.
- Work closely with support personnel in researching customer request
- Ensure Branch facility is opened and closed according to proper procedures as assigned or needed
- Cross-sells and makes referrals to generate new business and additional services, promote bank products, and further establish business relationships.
- All other job related duties as assigned.
Required Qualifications
- High School Diploma or equivalent.
- Successful completion of in-house training program or other approved training program.
- Good interpersonal communication and computer skills.
- Ability to operate standard office equipment such as adding machines and typewriter.
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.