MISSOULA MARKET ADMINISTRATIVE ASSISTANT

Position General Responsibilities:

This position provides administrative support to the Missoula Market President. This position will include other operational duties and responsibilities as required and directed.

Education, Experience and Certification Requirements

Basic Qualifications:

• High School diploma or equivalency
• Three or more years of financial institution experience or training; or equivalent combination of education and experience.
• Strong commitment to providing exceptional customer service.
• Strong communication and organizational skills.
• Must be able to work independently and to prioritize multiple tasks.
• Good interpersonal/team skills with ability to develop effective working relationships.
• Previous personal/computer experience.

 Preferred Qualifications:

• Strong knowledge of banking terminology
• Experience with Microsoft Word, Excel, and Outlook etc.

Position Specific Responsibilities, Duties and Competencies
 Administrative Support Functions:

1. Prepare correspondence, memos, documents and reports utilizing Word, Excel spreadsheets and databases.
2. Photocopy and fax documents as needed.
3. Responsible for administration, communication and tracking of donation and sponsorship programs.
4. Put together manuals, materials for meetings, etc.
5. Schedule appointments and meetings.
6. Manage travel accommodations.
7. Handle confidential and non-routine information.
8. Maintain filing of key documents.
9. Responsible for the fax machine, including distribution of incoming info, assistance in sending and operation of equipment.
10. Answer phones and take messages or field questions as possible.
11. Manage the supplies and requisition system as necessary.
12. Maintenance and distribution of certain departmental and company periodicals.
13. Other miscellaneous support as deemed necessary.

Research and Reports:

1. Research and look-up items and documents as requested.
2. Perform special projects that may involve preparation of financial and statistical tables, preparation of reports, applications and associated exhibits.
3. Responsible for preparing spreadsheets, reports and summaries and related information.
4. Perform special projects that may involve preparation of financial and statistical tables, preparation of reports, applications and associated exhibits.

Loan Assistance:

1. Prepare and organize loan files (make copies of customer’s documents as needed).
2. Follow up with customers to obtain missing disclosures or supporting loan documents.
3. Maintain a tickler file.
4. Handle correspondence needed for the processing of the loan.

Public Relations:

1. Promote the improvement of Stockman Bank through quality customer service, promotion of products, professionalism in conduct and diligent work ethic.
2. Greet all customers pleasantly and make them feel welcome and comfortable.
3. Effectively handle customer questions and problems.

For full description, which includes physical mental demands please see attachment.