What are the responsibilities and job description for the Customer Service specialist position at Stocker & Watts?
, 20-25 hours per week
Position: Customer Service Specialist
Company Overview:
Stocker & Watts is a boutique real estate firm that specializes in residential property and commercial property transactions, the firm operates with a "team-first" philosophy designed to provide comprehensive, end-to-end support for buyers, sellers, and investors. We pride ourselves on our exceptional customer service and are looking for a dedicated Customer Service Specialist to join our team.
Job Overview:
As a Customer Service Specialist, you will be the first point of contact for our customers. You will be responsible for providing excellent customer service and ensuring customer satisfaction. This is a part-time position, with 20-25 hours per week, and will be based at our Massachusetts office.
Key Responsibilities:
Position: Customer Service Specialist
Company Overview:
Stocker & Watts is a boutique real estate firm that specializes in residential property and commercial property transactions, the firm operates with a "team-first" philosophy designed to provide comprehensive, end-to-end support for buyers, sellers, and investors. We pride ourselves on our exceptional customer service and are looking for a dedicated Customer Service Specialist to join our team.
Job Overview:
As a Customer Service Specialist, you will be the first point of contact for our customers. You will be responsible for providing excellent customer service and ensuring customer satisfaction. This is a part-time position, with 20-25 hours per week, and will be based at our Massachusetts office.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide product information, pricing, and availability to customers
- Process orders, returns, and exchanges accurately and efficiently
- Resolve customer complaints and issues with empathy and professionalism
- Collaborate with other departments to ensure customer needs are met
- Maintain accurate and up-to-date customer records
- Continuously strive to improve customer service processes and procedures
- High school diploma or equivalent
- Minimum of 1 years of customer service experience
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to multitask and work in a fast-paced environment
- Proficient in Microsoft Office and experience with CRM systems
- Must be available to work a flexible schedule, including evenings and weekends
- Competitive hourly rate
- Paid training and ongoing support
- Opportunities for growth and advancement within the company
- A positive and inclusive work environment
- Employee discounts on products