Sales Support Coordinator

• 40hrs per week onsite in the Urbana-Champaign area
• Contract to hire role

Job Summary

We are seeking a dedicated and proactive Sales Support Coordinator to join a local sales team in the Urbana-Champaign area.

In this role, you will serve as a vital link between the sales department and clients, providing exceptional support to ensure smooth sales operations and outstanding customer experiences.

The ideal candidate will possess strong customer service skills, a keen eye for detail, and a passion for facilitating sales processes that drive business growth.

This position offers an excellent opportunity to develop your sales expertise within a collaborative environment committed to excellence.

Responsibilities

• Assist the sales team in preparing proposals, quotes, and contracts with accuracy and professionalism
• Respond promptly to customer inquiries via phone, email, or in person, providing clear and helpful information
• Coordinate order processing, ensuring timely entry and confirmation of client requests
• Maintain organized records of sales activities, customer interactions, and documentation for reporting purposes
• Support the onboarding of new clients by providing necessary information and facilitating initial setup procedures
• Collaborate with cross-functional teams such as marketing and logistics to streamline sales workflows
• Follow up with customers post-sale to ensure satisfaction and address any concerns or additional needs
• Monitor sales pipelines and update CRM (Customer Relationship Management) systems regularly to reflect current statuses
• Assist in organizing promotional events or campaigns aimed at increasing customer engagement
• Contribute to continuous improvement initiatives by providing feedback on sales processes and customer interactions

Requirements

• Proven experience in customer service or sales support roles, demonstrating excellent communication skills
• Strong organizational abilities with attention to detail in documentation and data entry
• Database and Excel experience are preferred
• Familiarity with CRM software or other sales management tools is preferred
• Ability to work collaboratively within a team environment while managing multiple priorities effectively
• Positive attitude with a proactive approach to problem-solving and customer engagement
• Basic understanding of sales principles and techniques; prior experience in a sales environment is advantageous
• High school diploma or equivalent; additional education or certifications related to sales or customer service are a plus

#ILL2

Job Types: Full-time, Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• CRM software: 3 years (Preferred)
• Microsoft Excel: 3 years (Preferred)
• Database: 3 years (Preferred)
• Sales support: 3 years (Preferred)
• Customer relationship management: 3 years (Preferred)
• Sales: 3 years (Preferred)

Ability to Commute:

• Urbana, IL 61802 (Required)

Work Location: In person

Salary : $18 - $20