What are the responsibilities and job description for the Mobile Service Coordinator position at Stivers Automotive Group?
The Mobile/Remote Service Coordinator is critical to the overall success of
Mobile Service at the dealership.
This role coordinates and manages all Mobile Service activities within the dealership.
Skills/Knowledge – Knowledge of Service Advisor functions, knowledge of
dealership operations, customer focused, business acumen, people leader
Qualities – Trustworthy, personable, good communicator, confident, decisive,
organized, skilled in conflict management, dependable, adaptable, thorough
Responsibilities
• Manage RO Process
- RO creation
• Mobile Service Advisor
- Ensure correct parts
- RO closeout
- Process payment
• Manage Parts Process
- Coordinate with Parts Department to ensure parts availability for repair
- Coordinate with Parts Department to add additional sales opportunity
parts
- Ensure Mobile Service Unit is loaded with needed parts for repairs
- Add parts to the RO as required
- Ensure unused parts are accounted for and added back to inventory
• Schedule
- Coordinate with BDC (where applicable) to ensure Mobile Service Unit
is adequately scheduled
- Take incoming Mobile Service requests
- Determine scheduled day and time, maximizing route optimization
• Route
- Utilize Route Optimization to set Mobile Service appointments
• Dispatch
- Dispatch appropriate Mobile Service Unit and Technician for
requested repair
- Determine if repair request is within Mobile Service scope
• Customer Communication Prior to and During Repair
- Confirm customer appointment
- Communicate day of Mobile Service status
• Customer Follow-Up
- Ensure customer satisfaction
• Prospect
- Partner with Fleet staff to solicit Fleet business
• Marketing
- Partner with dealership Marketing Department to promote
Mobile Service