What are the responsibilities and job description for the ASSISTANT WARRANTY CLERK position at Stivers Automotive Group?
We are seeking a detail-oriented and process-driven Assistant Warranty Administrator to support our service department by ensuring all warranty repair orders and documentation meet manufacturer warranty policies and guidelines and to assist with submissions.
The position also doubles as an accounting clerk with various office duties including parts receivables, payables posting, data entry, scanning documents and filing.
Key Responsibilities
Review all warranty repair orders for accuracy, completeness, and compliance with manufacturer warranty policies
Verify proper documentation including technician stories, causal parts, labor operations, and supporting details
Ensure all warranty paperwork meets audit and policy standards prior to submission
Identify and correct discrepancies, missing information, or non-compliant claims
Work closely with service advisors, technicians, and management to improve documentation quality
Maintain organized and audit-ready warranty files (digital and/or physical)
Track and report trends, errors, and opportunities for process improvement
Assist in internal warranty audits and compliance checks
Stay current on warranty policies, bulletins, and updates
Handle all parts receivable payments
Scan all repair orders and parts tickets into the WebDocs system
Payable posting
Filing
Qualifications
Previous dealership experience preferred
Strong understanding of automotive service processes and repair orders
Familiarity with warranty policies and compliance standards
Exceptional attention to detail and organizational skills
Ability to interpret and enforce policy guidelines
Excellent communication skills to work across departments
Key Traits for Success
Highly detail-oriented and process-driven
Strong accountability and consistency
Analytical mindset with problem-solving ability
Ability to enforce standards while maintaining positive team relationships
Why This Role Matters
This position plays a critical role in protecting dealership profitability by ensuring warranty compliance, audit readiness, and claim accuracy—reducing chargebacks and strengthening operational integrity.