IT Support Desk Technician

Support Desk Technician

As a Support Desk Technician, you’ll be the first line of defense when our stores and offices encounter software or hardware issues. Your mission? Troubleshoot problems, pinpoint the root cause, and swoop in with the perfect fix. You'll keep systems running smoothly, ensuring no glitch or error goes unresolved. From diagnosing technical hiccups to following up with the right solutions, you'll make sure everyone stays up and running. Think of yourself as our tech superhero—always ready to save the day!

About Stinker

Founded in 1936, Stinker is everyone’s first choice for work, convenience, food, family, and fun! Located across Idaho, Colorado, and Wyoming, Stinker is a family-owned, people-focused convenience leader. Led by our Skunktastik Mascot, Polecat Pete, Stinker’s purpose is to make our world a better place by being a bright spot in the lives we touch- one employee, one customer, and one community at a time. Plus, we don't take ourselves too seriously- come on, we have a skunk as a mascot! We look for opportunities to have fun each day and ensure we make decisions that put our people first.

Now, what's in it for you when you join Pete’s Posse? Well, not only do you get to work with an amazing crew, but you also get a whole bunch of perks that makes life smell even sweeter. We're all about taking care of our people, and here’s how we do it:

• Competitive Pay with merit-based raises, and profit sharing twice a year- because when the company does well, we celebrate with you!
• Access to the DailyPay app- so you can access your hard-earned cash whenever life strikes, in advance of regular paydays.
• 6 paid holidays a year, and if you do work on a holiday, you get time and half as a thank you!
• Paid Time Off (PTO) that grows with your tenure, so the longer you’re with us, the more time you get to relax!
• Referral Rewards-you can earn cash by referring friends to join the Stinker team, if your friend gets hired! Your friends get a great job, and you get a sweet reward!
• Health Benefits, including medical, dental, vision, and options for a Health Savings Account (HSA) to help you save for healthcare costs or a Flexible Spending Account (FSA) for medical and dependent care expenses, as well as accident coverage and optional life insurance.
• Free Virtual Medical Services through Teladoc, so you can handle minor health issues from the comfort of your home.
• 401(k) with a skunktastic 25% discretionary company match, because we want to help you build a secure future!
• Employee Assistance Program (EAP) to help you with life’s challenges- whether it’s managing stress, tackling financial issues, or navigating legal questions, the EAP provides support.

So, are you ready to join a fun, growing company that values not just customers and the community, but our team members who make it all possible? At Stinker, we don’t just want you to have a job- we want you to have a career where you thrive, have fun, and grow with us. Because when you succeed, we all succeed!

What You’ll Do

• Receive, prioritize, document, and resolve 300-400 monthly support tickets for offices and stores, addressing software and desktop issues with prompt response times.
• Assist with computer systems, software, and IT-related processes- it’s no byte-sized task!
• Troubleshoot problems and offer solutions, coordinating with other IT areas as needed- debugging the system, and our day-to-day!
• Respond to 24/7 after-hours support calls for high-priority issues, participating in the on-call rotation for support needs- because sometimes technology has a mind of its own.
• Assist end-users with software and PC-related issues, maintaining documentation of resolutions. It’s the code for success!

What You’ll Need

• Ability to diagnose and correct program and system failures and malfunctions.
• Understanding of peripheral hardware operations for equipment components, as they pertain to networking system software and application systems.
• Knowledge of computerized file organization and access techniques, leaving no file left behind!
• Solution focused thinking. You get 5 minutes to complain, then we patch things up.
• Effective time management. There are a lot of moving pieces and skunks headed in every direction!
• Able to work independently and in a team environment- flying solo or in a network, syncing our success is the goal!

Requirements

• Associates degree in related field of work, or equivalent work experience.
• 1-2 years of experience providing technical support for client software and hardware applications- you must be plugged in and ready to solve any glitches.
• Experience using support desk software and documenting How-To information.
• Must consent to and pass a background check.
• A valid driver’s license, proof of insurance, and a passion for sightseeing- there may be some travel between multiple Stinker locations!
• Must be comfortable working while surrounded by furry friends (that’s right, we’re dog friendly!).
• Work is performed under normal office working conditions in a temperature-controlled environment, may sit for long periods of time at a desk or computer terminal.

So, are you Stinkin’ awesome?

Learn more about current and future job opportunities by visiting our website https://www.stinker.com/stinkin-awesome-careers/

Stinker is an Equal Opportunity Employer. We E-Verify through ADP.