What are the responsibilities and job description for the Coordinator, Ticket Operations (Stifel Theatre) position at Stifel Theatre?
Stifel Theatre is seeking a very organized, customer-focused Ticket Operations Coordinator to oversee all aspects of ticketing operations for concerts, comedy shows, Broadway productions, special events & family entertainment. This position is responsible for ensuring the accurate setup and management of ticketed events, maintaining ticket inventory, supporting on-sales and presales and delivering an exceptional guest experience through box office operations. Though our office is a team of St. Louis Blues and Enterprise Center primary focus will be on Stifel Theatre. Primary Functions:
Primary Functions:
Primary Functions:
- Coordinate all ticketing operations for events at Stifel Theatre.
- Build and maintain events within the ticketing platform, ensuring accuracy of seating manifests, pricing, ticket inventory and event information.
- Coordinate presales, public on-sales, VIP packages, Platinum inventory.
- Partner with promoters, artist representatives, marketing, finance and venue operations to execute successful ticket launches and event settlement.
- Maintain a positive rapport with promoters, providing reports, assistance, and information promptly and accurately upon request.
- Review or perform balancing, depositing, and reporting of daily ticket receipts in conjunction with other staff members.
- Provide excellent customer service and execute efficient box office window procedures
- Collaborate with Guest Experience staff during events to resolve guest concerns and any seat discrepancies, when necessary.
- Monitor ticket sales and prepare reports for management and event stakeholders.
- Resolve ticketing issues and customer service concerns professionally and efficiently.
- Ensure compliance with company policies, financial controls and ticketing procedures.
- Perform all other duties as assigned.
- Supervise seller staff day to day & maintain seller schedule.
Qualifications:
- Experience working in performing arts center, theater, arena or concert venue.
- Familiarity with the Ticketmaster suite of products including Archtics, TM Host, Presence, and TM1 is a plus.
- Must be able to work independently, as well as train, manage, and motivate others.
- Excellent interpersonal skills when interacting with both coworkers and customers alike.
- Role requires a logical thinker, someone who can work through unfamiliar situations as well as display the discipline required for attention to detail, procedures and accuracy.
- Candidate must have the ability to work in a fast-paced environment and multi-task while maintaining a positive attitude and workflow.
- Proficiency with the Microsoft Office, Word, Excel, PowerPoint, Teams, etc.
- Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.