Consumer Directed Personal Assistant Program (CDPAP) Assistant Facilitator

Southern Tier Independence Center
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Position Title

Consumer Directed Personal
Assistant Program (CDPAP)
Assistant Facilitator

HR USE ONLY

Date Issued
March 2026 Hour Per Week/

Status

40 hours/FT

Date Revised

Hourly Rate
$19.00

Reports to
CDPA Program Director

FSLA Status
Non-Exempt

Department
CDPAP

Location

Binghamton

Summary
The CDPAP Assistant Facilitator supports consumers in the CDPAP as part of STIC’s partnerships with Public
Partnerships, LLC (PPL), the Fiscal Intermediary (FI) for the program. The Facilitator will maintain a minimum
caseload of approximately 145 consumers who are individuals with disabilities, and their caregivers to
successfully meet the requirements of the program. This position assists with the registration processes and
provides guidance on program requirements.

Education and Experience
1. Associate’s degree in Human Services, or a related field; and
2. One year of experience working with people within the disability community; or
3. An equivalent combination of education and experience.

Knowledge, Skills, and Abilities
1. Strong commitment to the independent living philosophy, Person Centered Planning, consumer choice and

integration of people with disabilities into all aspects of community life.
2. Ability to effectively interact and work with individuals from diverse cultures and backgrounds.
3. Demonstrated computer literacy, including proficiency with Microsoft Office applications (Excel, Word,

PowerPoint) and familiarity with other software and tools such as email, cloud-based platforms, and
databases. Ability to quickly learn and adapt to new technologies and applications as needed.

4. Ability to communicate effectively, both verbally and in writing.
5. Demonstrate professional work habits including dependability, time management, independence, and

responsibility.
6. Knowledge of ethical and professional responsibilities and boundaries.
7. Excellent attention to detail and organizational skills.
8. Ability to multi-task and work effectively in both a team and individual setting.
9. Capacity to work in various settings, including home visits and community-based locations.
10. Valid driver’s license, access to a reliable and insured vehicle, and compliance with all applicable state

regulations, including required vehicle inspections and driving record checks.

Essential Job Functions:
1. Guide new consumers through registration in the PPL CDPAP portal and obtain signed Memorandum of

Understanding (MOUs). Conduct initial intake with new consumers using Welcome Packet to:
o Educate consumers on their roles and responsibilities under the Consumer Directed Personal

Assistance Program (CDPAP).

o Explain consumer responsibilities as joint employers with PPL, including adherence to authorized
hours, EVV (Electronic Visit Verification) compliance, PA health assessments, and appropriate
scheduling practices.

o Review training requirements for fraud, waste, and abuse prevention and detection.
2. Provide ongoing support to consumers with their CDPAP services via phone, email or in person, provide

ongoing education, best practices for managing PAs, and support with hiring and termination upon request.
3. Monitor consumer’s fulfillment of the MOU and follow up on issues that arise including use of hours.
4. Monitor PPL portal daily using their assigned consumer list for changes to their status or assignments and

follow up with consumer, D.R. and/or PA as needed
5. Assist PAs with the registration and onboarding process as required by PPL and provide ongoing support

with the PPL portal, Time4Care app. & any other areas needed by the PA via phone, email or in person.
6. Assist CDPAP Facilitators with annual PA requirements
7. Act as back up for Facilitators with their assigned list(s) when they are out of the office
8. Accurately generate and process FYIs as necessary to notify CDPA staff and Director of Consumer status

changes and confirmation of consumer services.
9. Assist with mailings and other departmental needs

10. Immediately report actual or suspected consumer and personal assistant misuse of the program
and/or fraud to supervisor, Assistant Director, Executive Director, and PPL.

11. Collect and maintain all required statistical and other data and prepare reports within established
timeframes.

12. Attend all mandatory agency and departmental trainings, meetings, and sign language class and
advocacy groups.

13. Regularly travel throughout a multi county service area.

Physical Requirements/Working Conditions
1. Work is typically performed indoors and requires minimal lifting of up to 10 pounds.
2. Ability to sit/stand throughout day to accomplish job.
3. Ability to enter data, notes, and other documentation into a computer.
4. Must be able to travel throughout covered counties in and around the Southern Tier as needed. This may

also include travel to regional- or state-level meetings or functions within NYS on occasion.

Reasonable accommodations may be made to the extent required under applicable law to enable
individuals with disabilities to perform the essential functions of this position.

The statements herein are intended to describe the general nature and level of work being performed, but are
not to be seen as a complete list of responsibilities, duties, skills, required of personnel so classified. Also, they
do not establish a contract for employment and are subject to change at the direction of the employer.

I have read and understand the responsibilities outlined in this job description.

Southern Tier Independence Center, Inc. is an equal opportunity employer. It is our policy to hire the best
qualified applicant for the position, without regard to: gender; gender identity/expression; sexual orientation;
disability; age; race; color; creed; national origin; pre-disposing genetic characteristics; military, familial, marital
or domestic violence survivor status; pregnancy or pregnancy-related conditions; criminal history; or any other
protected class included in applicable local, state or federal laws.