What are the responsibilities and job description for the Help Desk Tech position at STgenetics?
The IT Help Desk Technician monitors and maintains the computer systems and networks of an organization through installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone, remote connection or in person.
This is an on-site, entry level role located in Navasota, Texas.
STgenetics® is the worldwide leader in Sexed Semen and Embryo production. ST is well known around the globe as one of the top sources for assistance in locating and exporting quality semen, embryos, and livestock from the United States. ST through the experience of its staff specializes in helping find quality livestock, semen, and embryos for placement domestically and internationally.
DUTIES AND RESPONSIBILTIES
We are an equal opportunity employer, and all qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.
STgenetics ® is not currently accepting unsolicited resumes from search firms. Regardless of past practice, all resumes submitted by search firms to any employee at STgenetics ® via-email, the Internet or directly to hiring managers at STgenetics ® in any form without a valid written agreement in place for that specific position will be deemed the sole property of STgenetics ® . As a result, no fee will be paid in the event the candidate is hired by STgenetics ® .
This is an on-site, entry level role located in Navasota, Texas.
STgenetics® is the worldwide leader in Sexed Semen and Embryo production. ST is well known around the globe as one of the top sources for assistance in locating and exporting quality semen, embryos, and livestock from the United States. ST through the experience of its staff specializes in helping find quality livestock, semen, and embryos for placement domestically and internationally.
DUTIES AND RESPONSIBILTIES
- Install and configure computer hardware, workstations, operating systems and applications.
- Monitor and maintain computer systems, networks and supporting hardware.
- Assist employees with resolving their day-to-day issues both remotely and onsite.
- Troubleshoot system and network problems, printer issues, diagnosing and solving hardware or software faults.
- Replace parts as required.
- Provide support, including procedural documentation and relevant reports.
- Follow diagrams and written instructions to repair a fault or set up a system.
- Support the roll-out of new applications.
- Set up new users' accounts and profiles.
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritize and manage multiple open cases at one time.
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Test and evaluate new technology.
- Bachelor’s degree in business information technology, Computer networking and hardware, Computer science, Computer software development, Information technology or related discipline
- 3 years of experience in a similar position
- A , CompTIA, Network , Microsoft or other technical certifications required.
- Experience in customer service and Help Desk experience / Document and track issues via a ticketing system.
- Experience working with technologies including M365, Group Policy, Active Directory, VPN’s, firewalls, Windows, VMware, Remote access tools is preferred.
- Experience in hardware/software management and monitoring systems.
- Configure and install CAT5e /CAT6 cabling working with racks, patch panels cable trays, knowledge of pulling cables and termination, testing splicing.
- Knowledge of routers and access point configuration
- Manage and create Active Directory accounts, network shares, and printing services.
- Familiarity with MS Office and other computer programs
- Install and configure Antivirus solutions.
- Excellent communication and problem-solving skills.
- Ability to work well in a team.
- Strong customer focus
We are an equal opportunity employer, and all qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.
STgenetics ® is not currently accepting unsolicited resumes from search firms. Regardless of past practice, all resumes submitted by search firms to any employee at STgenetics ® via-email, the Internet or directly to hiring managers at STgenetics ® in any form without a valid written agreement in place for that specific position will be deemed the sole property of STgenetics ® . As a result, no fee will be paid in the event the candidate is hired by STgenetics ® .