What are the responsibilities and job description for the Receptionist/Office Administrator position at Steves Heating and Air Conditioning?
Job Title: Receptionist/Office Administrator
Company: Steve's Heating and Cooling
Location: Niagara Falls, NY
Job Type: Full-Time, In-Office
Hours: 7:30 AM – 4:00 PM, Monday through Friday
Pay: $22 per hour
About Us:
Steve's Heating and Cooling is a small, family-owned HVAC business committed to providing exceptional service and care for our customers. We cultivate a supportive, team-oriented environment where every member plays an important role in our success.
Job Description:
We are seeking a skilled, organized, and personable Receptionist/Office Administrator to support our daily office operations. This full-time, in-office role is essential to maintaining smooth workflow and delivering excellent customer service. As a key team member, you will be the first point of contact for customers and play a central role in scheduling, communication, and administrative tasks.
Key Responsibilities:
- Reception & Phone Support: Greet visitors and answer incoming calls with a warm, professional demeanor; assist customers by providing information and responding to questions.
- Scheduling: Coordinate and schedule estimates, service calls, and follow-ups.
- Customer Service: Deliver excellent service by actively listening, showing empathy and patience, and resolving concerns in a courteous and professional manner.
- Office Administration: Perform general administrative duties including filing, data entry, managing records, and supporting team needs.
- Technology & Software: QuickBooks (Invoicing, bill processing, etc), Microsoft Office (Word, Excel, Outlook).
- Multitasking & Adaptability: Manage multiple tasks simultaneously while staying organized and calm under pressure.
- Learning HVAC Basics: Be willing to learn fundamental HVAC knowledge to better assist both customers and service technicians.
Qualifications:
- Experience: Prior experience in receptionist, administrative, or customer support roles is preferred. High School Diploma or equivalent preferred.
- Technical Proficiency: Comfortable using QuickBooks, MS Office, and basic computer knowledge.
- Communication Skills: Strong verbal communication and active listening skills; able to interact with customers clearly, professionally, and kindly.
- Organizational Skills: Excellent ability to maintain records, schedules, and priority tasks.
- Customer-Focused: Passion for providing high-quality customer service with empathy, patience, and professionalism.
- Work Style: Able to handle a fast-paced environment ang high call volume during busy seasons.
- In-Office Availability: This role is strictly on-site; no remote work options.
Benefits:
- Vacation and Sick Days
- Paid Holidays
- Health and Dental Insurance
- Simple IRA Retirement Plan (eligible after 1 year; employer match 3% of gross)
Why Join Us?
- Family-Friendly Environment: Be part of a close-knit team where your contributions matter.
- Steady Schedule: Monday through Friday hours with no nights or weekends required.
- Opportunity to Grow: Learn new skills — including HVAC basics — while advancing your administrative expertise.
- Competitive Pay & Benefits: $22 per hour, with comprehensive benefits and retirement plan options.
How to Apply:
Please submit your resume and a brief cover letter outlining why you’re a great fit for this position. We look forward to hearing from you!
Pay: $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $22