Customer Service Representative

About Us

Steves & Sons, a proud 160-year-old family-owned door manufacturer, is a leader in the millwork industry, dedicated to craftsmanship and quality. We are seeking a diligent and customer-focused individual to join our team in Lebanon, TN, and act as the crucial link between our customers, sales team, production, and logistics.

Job Summary

We are seeking a proactive Customer Service Representative to expertly manage the full customer order cycle, from initial quotation through to final delivery. This vital on-site role requires strong organizational skills and attention to detail to ensure seamless communication and efficient order fulfillment, upholding Steves & Sons' commitment to exceptional customer service and timely delivery.

Key Responsibilities

• Order Management: Accurately process and enter customer orders into our management system, review details (pricing, quantities, specs), and provide timely confirmations and updates.
• Customer Communication: Respond promptly and professionally to all customer inquiries, emails, and quote requests, building strong relationships through consistent, clear communication.
• Sales Support: Assist sales managers with account setup, pricing management, and maintain customer profiles, supporting special pricing, contracts, and specific requirements.
• Production & Logistics Coordination: Collaborate closely with the Master Scheduler, Quality, and Shipping departments to align production schedules, release production orders, coordinate shipping with carriers (e.g., JB Hunt), and track shipments for on-time delivery.
• Cross-Functional Collaboration: Serve as the primary communication link between sales, production, quality, and logistics teams to efficiently resolve order issues, discrepancies, or customer concerns.

Qualifications/Requirements

• Proven experience in customer service, order management, or a similar role within a manufacturing or distribution environment is preferred.
• Strong organizational skills and exceptional attention to detail.
• Excellent communication and interpersonal skills, with a professional phone and email manner.
• Ability to coordinate multiple departments and prioritize tasks in a fast-paced environment.
• Proficiency with order management systems, ERP software, and Microsoft Office Suite.
• A collaborative approach to problem-solving and a commitment to meeting customer expectations.

What We Offer

• An opportunity to be a key player in a respected, long-standing family-owned company.
• A collaborative and customer-centric work environment.
• Professional growth and development opportunities.
• Competitive compensation and benefits package.

Compensation/Benefits

• Competitive Annual Salary
• Year-End Bonuses
• Medical, Dental, Vision Insurance
• 401(k) with employer match
• Paid Time Off (PTO)

How to Apply

If you're a motivated and detail-oriented professional with a passion for providing outstanding customer service in a manufacturing setting, please submit your resume. We look forward to hearing from you.