What are the responsibilities and job description for the Operations Support Specialist position at Stevens Center?
Operations Support Specialist
Stevens Center is a mission‑driven nonprofit supporting individuals with developmental disabilities through community‑based services, including NC Innovations. We are committed to inclusion, independence, and ensuring every person we serve has the opportunity to participate fully in their community.
We are seeking a highly organized, self‑motivated Operations Support Specialist who communicates clearly, solves problems independently, and thrives in a detail‑heavy administrative environment. This role is central to keeping our agency’s operations, documentation, and compliance systems running smoothly.
Core Responsibilities
Authorization Support
- Enter and track service authorizations, units, and expiration dates
- Prepare and submit TARs and monitor approval status
- Review authorizations against scheduled services and flag discrepancies
MCO & Payer Coordination
- Assist with communication and documentation requests from MCOs
- Maintain communication logs and track trends in reversals or issues
- Monitor rate updates and support accurate implementation
Recruitment & Hiring Operations
- Post and manage job listings across platforms
- Track applicants, schedule interviews, and coordinate prescreening
- Maintain onboarding files and hiring dashboards
Documentation & Compliance
- Track documentation deadlines and follow up with staff
- Conduct pre‑audit chart checks
- Maintain audit‑ready files and compliance checklists
Credentialing & Training Tracking
- Monitor staff credentials, licenses, and required trainings
- Send reminders and escalate overdue items
- Maintain coaching logs and training records
Digital File & System Management
- Maintain organized digital file structures and naming conventions
- Manage templates, permissions, and version control
- Archive outdated materials appropriately
Process Improvement & SOP Updates
- Document and update standard operating procedures
- Adjust workflows when policies or payer rules change
- Identify inefficiencies and recommend improvements
Reporting & Metrics
- Generate weekly/monthly reports on authorizations, utilization, hiring, and training
- Maintain dashboards for leadership to monitor trends
Additional Operational Support
- Track incident reports and ensure required follow‑up documentation
- Coordinate scheduling for staff meetings, trainings, and required sessions
- Maintain office supplies, equipment needs, and general administrative infrastructure
- Provide cross‑department support to ensure smooth daily operations
Who Thrives in This Role
- Exceptionally organized and able to manage many moving parts
- Clear, direct communicator in both writing and speech
- Self‑starter who takes initiative and doesn’t wait for direction
- Resourceful and able to independently find answers, information, and solutions
- Detail‑driven with strong follow‑through and reliability
- Comfortable with structure, deadlines, and accountability
- Professional and confident when interacting with staff, payers, and external partners
Qualifications
- Bachelor’s degree required (Business, Healthcare Admin, Nonprofit Management, or related field)
- 2 years of administrative or operational experience
- Strong organizational skills and comfort with systems and spreadsheets
- Familiarity with authorizations, payer processes, or IDD services is a plus
- Strong written and verbal communication skills
- Proactive, dependable, and able to work independently
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Sanford, NC 27330
Salary : $45,000 - $50,000