What are the responsibilities and job description for the Toyota Expert Technician position at Steven Toyota?
About the Company:
At Steven Toyota, we value diversity and strive to provide a welcoming and inclusive environment for both our employees and customers. We are committed to offering top-notch service and building lasting relationships with our clients. Join us in our mission to deliver excellence in automotive sales.
Description of the role:
We are seeking a highly skilled and detail-oriented Diagnostic Technician to join our Toyota service team. In this role, you will be responsible for performing advanced diagnostics and executing complex repairs on a wide range of vehicle systems, including powertrains, electrical and electronic systems, HVAC, hybrid/EV technologies, and advanced driver-assistance systems (ADAS). Using factory scan tools and technical resources such as Toyota Techstream, you will pinpoint root causes of difficult or intermittent issues and ensure all repairs meet Toyota’s factory specifications and safety standards.
You will also play a key role in quality assurance by conducting post-repair testing and maintaining accurate service records in the dealership management system. As a technical expert, you will collaborate with fellow technicians, assist Service Advisors in communicating complex repair needs to customers, and stay engaged with Toyota’s ongoing training and certification programs. The ideal candidate thrives in a team environment, maintains a clean and organized workspace, and is committed to continuous learning and technical excellence.
Responsibilities:
- Advanced Diagnostic & Troubleshooting
- Perform in-depth, complex diagnostics on various Toyota vehicle systems, including but not limited to advanced engine performance, sophisticated electrical and electronic systems, intricate HVAC issues, hybrid/EV components (if applicable), and complex ADAS (Advanced Driver-Assistance Systems)
- Utilize advanced diagnostic tools, scan tools, and factory technical information systems (TIS, etc.) to pinpoint root causes of challenging or intermittent vehicle concerns
- Interpret complex wiring diagrams, sensor data, and control module communications.
- Complex Repair Execution
- Execute precise and efficient repairs, overhauls, and replacements of components and systems requiring specialized knowledge and skill
- Perform module programming, software updates, and recalibrations as needed
- Ensure all repairs are completed accurately, safely, and in accordance with Toyota factory specifications and industry’s best practices
- Quality Assurance & Documentation
- Conduct thorough post-repair testing, including test drives, to confirm problem resolution and verify the quality of work performed
- Maintain meticulous and accurate documentation of all diagnoses, repairs, parts used, and labor times in the dealership management system
- Adhere strictly to all manufacturer warranty policies and procedures
- Technical Resource & Collaboration
- Serve as a knowledgeable resource for Service Advisors, effectively explaining complex technical issues and recommended repairs to facilitate customer understanding and approval
- Collaborate with other technicians on challenging cases, sharing insights and contributing to collective problem-solving
- Continuous Learning & OEM Standards
- Proactively participate in all required Toyota factory training courses and diligently work towards achieving higher certification levels (e.g., Master Technician status)
- Stay current with the latest Toyota technologies, service bulletins, and technical updates
- Maintain strict adherence to Toyota OEM standards and safety guidelines in all work
- Shop Stewardship
- Maintain a clean, organized, and safe workstation
- Properly use and care for all dealership tools, diagnostic equipment, and specialty tools
Qualifications:
Requirements/ Qualifications:
- Significant Experience: A minimum of 4 to 6 years of proven, hands-on experience as an Automotive Technician, with substantial time spent diagnosing and repairing Toyota and other make vehicles at a dealership level
- Toyota Certification: Must work towards having a current Toyota factory certification Level 2, Level 3, or multiple specialized areas). Progress towards Master Technician certification is highly valued
- Advanced Diagnostic Prowess: Demonstrable expertise in diagnosing complex electrical, electronic, and intermittent mechanical issues using advanced tools and logical deduction
- Strong Technical Acumen: In-depth understanding of all major automotive systems, including engine management, transmission, brake (ABS, ESC), suspension, steering, HVAC, and communication networks
- ASE Certifications (Highly Preferred): Multiple relevant ASE certifications (e.g., A1-A8, L1 for advanced engine performance)
- Problem-Solving Skills: Exceptional ability to identify problems, analyze data, and implement effective solutions efficiently
- Attention to Detail: Meticulous approach to all tasks, ensuring precision and accuracy in repairs
- Excellent Communication: Ability to clearly articulate technical findings to both colleagues and Service Advisors
- Proactive & Self-Motivated: A strong desire to continuously learn and improve
- Valid Driver's License and Clean Driving Record
Benefits:
- Competitive compensation
- Opportunities for growth and development
- Health insurance and retirement plans
- Employee discounts on vehicles and services
Work environment /Physical demands:
- Able to work under various weather conditions
- Be able to lift 30 pounds up to 75 pounds or more at times
- Be able to be exposed to allergens and fumes
- Able to stand for an extended period of time
- Be able to withstand Bending, Crouching, Kneeling, Crawling
- Able to walk frequently around the shop, to the parts department, walk to find a vehicle
- Be able to manipulate small parts, wires, and tools with precision