What are the responsibilities and job description for the IT Support Specialist (Remote) position at Steve Donigan Insurance Agency, Inc.?
We are looking for a proactive and skilled Remote IT Support Specialist to provide technical assistance and support to users across the organization. This role is responsible for troubleshooting hardware and software issues, supporting cloud-based systems, and ensuring a smooth and secure remote work environment.
Key Responsibilities:
Provide Tier 1 and Tier 2 technical support to end-users via phone, email or chat.
Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, and other peripherals.
Support and administer user accounts, permissions, and access rights in systems like Microsoft 365 or Google Workspace.
Install, configure, and update software applications and operating systems.
Monitor IT support tickets and ensure timely resolution or escalation.
Document technical issues, solutions, and procedures in a knowledge base.
Collaborate with other IT team members to support ongoing infrastructure improvements.
Requirements:
1 years of experience in IT support
Strong knowledge of Windows and macOS operating systems.
Experience with cloud platforms such as Microsoft 365 or Google Workspace.
Excellent troubleshooting, communication, and customer service skills.
Ability to prioritize tasks, manage time effectively, and work independently.