What are the responsibilities and job description for the IT Support Specialist and Hardware Assembly position at Tolthawk?
Job Summary
We are seeking a dynamic and detail-oriented IT Support Specialist and Hardware Assembly professional to join our innovative technology team. In this role, you will be the frontline of technical support, ensuring seamless operation of hardware and software systems across our organization. You will also be assembling our custom hardware components (stream gauges) and occasionally testing them in field. . Your expertise will help troubleshoot technical issues, support end-users, and assemble hardware components to optimize our IT infrastructure. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily operations and user satisfaction.
Responsibilities
- Provide comprehensive technical support to end-users via help desk systems, resolving issues related to our custom hardware, software, operating systems, and network connectivity.
- Assemble custom hardware based on customer requirements
- Setup lab hardware for testing.
- Troubleshoot and resolve equipment problems including gauges, hardware, mobile devices, printers, and peripherals.
- Assist with the setup, configuration, and assembly of computer hardware components to ensure optimal performance.
- Manage customer support tickets efficiently, documenting issues clearly and following through until resolution.
- Support network troubleshooting activities involving cellular and satellite connectivity.
- Maintain and update IT infrastructure documentation, including hardware inventories and hardware diagrams.
- Collaborate with team members on system upgrades, software installations, and security patches to enhance overall IT stability.
- Communicate effectively with users at all levels, providing clear guidance and technical assistance with patience and professionalism.
Qualifications
- Proven experience in IT support roles with a strong understanding of help desk systems and customer service principles.
- Proficiency in Windows support (including Windows 10/11), Microsoft Office suite, Linux operating systems, and computer networking fundamentals.
- Skilled in troubleshooting hardware issues such as computer hardware failures and peripheral malfunctions.
- Knowledge of software troubleshooting techniques for operating systems and applications.
- Familiarity with cellular connectivity is a plus but not required.
- Ability to assemble computer hardware components accurately and efficiently.
- Strong analysis skills to diagnose complex technical problems quickly.
- Excellent communication skills to explain technical concepts clearly to non-technical users.
Join us to be part of a vibrant team dedicated to delivering exceptional IT solutions! This paid position offers the chance to grow your technical expertise while supporting a thriving organization’s infrastructure needs.
Pay: $26.14 - $31.48 per hour
Expected hours: 15.0 – 30.0 per week
Benefits:
- Flexible schedule
Work Location: In person
Salary : $26 - $31