What are the responsibilities and job description for the Customer Service Agent position at Sterling?
Reports to:
Station Manager or Lead Customer Service Agent
Qualifications:
- High school diploma, GED or equivalent.
- Superb customer service skills and prior experience.
- Experience as a Customer Service Agent in a Part 121 environment preferred.
- Ability to perform above wing duties.
- Ability to lift a minimum of 50 pounds on a consistent basis.
- Ability to work a flexible schedule including weekends, nights, and holidays.
- Must be able to remain calm during adverse conditions.
- Ability to prioritize multiple tasks.
Duties and Responsibilities:
These shall include, but are not limited to the following:
- Keep the station orderly and clean.
- Keeping all equipment in working order and reporting if repairs need to be made.
- Providing initial and recurrent training compliant with Company policies and regulatory requirements for all our ground operations employees and contractors.
- Providing training for station agents.
- Leading, assisting, and directing station employees as necessary.
- Fill in for Station Manager when needed.
Why You’ll Love Working Here:
- Join a stable, growing aviation company.
- Fastpaced, teamoriented work environment.
- Opportunity to work both abovewing and belowwing operations.
- Career growth and advancement opportunities.
Benefits (Full-Time Employees):
- Medical, dental, and vision insurance.
- Supplemental coverage options.
- Company HSA contributions.
- Competitive PTO plan.
- 401(k).
- myIDTravel and ID90 flight perks.