What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Erik Christensen - State Farm Agent?
Benefits:
Help Alaskan Families Feel Protected.
Customer Service Representative
Who We Are
For more than 18 years, our third-generation State Farm agency has helped Alaskan families and businesses protect what matters most. We're proud to be one of Alaska's highest-reviewed agencies because we believe relationships come before transactions. We intentionally deliver personalized attention, stay active in our community, and strive to create remarkable experiences for every customer.
What You'll Do
· Welcome customers with warmth, professionalism, and empathy.
· Guide clients through billing, policy changes, claims, and everyday questions.
· Create an experience customers remember and recommend.
· Identify opportunities to better protect customers by connecting them with the right team member.
You'll Thrive Here If...
· You genuinely enjoy helping people.
· You communicate with kindness and confidence.
· You notice the details.
· You take ownership.
· You enjoy working on a close-knit team.
What We Offer
· Competitive pay with performance opportunities
· Paid licensing and ongoing training
· 401(k) with matching contributions
· Paid Time Off
· Clear opportunities for professional growth
· A close-knit team that values curiosity, ownership, and community
Licensing and Training
As part of this role, you will need to study for and pass the Property and Casualty insurance exams and obtain your insurance license.
Don't worry -- we've got you! We cover all costs for your exam fees, study materials, and licensing so you can focus on learning and building your career with us.
Why This Matters
Insurance is what we do. Relationships are who we are.
If you want to build a career where your work genuinely improves people's lives, we'd love to hear from you.
- Paid time off
- Training & development
- 401(k) matching
- Bonus based on performance
Help Alaskan Families Feel Protected.
Customer Service Representative
Who We Are
For more than 18 years, our third-generation State Farm agency has helped Alaskan families and businesses protect what matters most. We're proud to be one of Alaska's highest-reviewed agencies because we believe relationships come before transactions. We intentionally deliver personalized attention, stay active in our community, and strive to create remarkable experiences for every customer.
What You'll Do
· Welcome customers with warmth, professionalism, and empathy.
· Guide clients through billing, policy changes, claims, and everyday questions.
· Create an experience customers remember and recommend.
· Identify opportunities to better protect customers by connecting them with the right team member.
You'll Thrive Here If...
· You genuinely enjoy helping people.
· You communicate with kindness and confidence.
· You notice the details.
· You take ownership.
· You enjoy working on a close-knit team.
What We Offer
· Competitive pay with performance opportunities
· Paid licensing and ongoing training
· 401(k) with matching contributions
· Paid Time Off
· Clear opportunities for professional growth
· A close-knit team that values curiosity, ownership, and community
Licensing and Training
As part of this role, you will need to study for and pass the Property and Casualty insurance exams and obtain your insurance license.
Don't worry -- we've got you! We cover all costs for your exam fees, study materials, and licensing so you can focus on learning and building your career with us.
Why This Matters
Insurance is what we do. Relationships are who we are.
If you want to build a career where your work genuinely improves people's lives, we'd love to hear from you.
Salary : $22 - $26