Director Of Culture And Employee Experience

COMPANY DISCRIPTION - Northshore (Slidell, Lacombe and Mandeville)

Paradigm Health System and Sterling Surgical Hospital are seeking an exceptional leader who understands that culture is not a program, it is a practice. Our organizations operate from a culture-first philosophy where excellence, service, and principled leadership shape everything we do. This is not a traditional HR role. Approximately sixty-five percent of the role will be devoted to cultural stewardship, with the remaining thirty-five percent dedicated to human resource leadership 

ROLE DESCRIPTION:

Leadership is not defined by title. It is demonstrated through example, earned through integrity, and sustained through genuine investment in the people around you. We have built an environment where individuals at every level are empowered to lead, and where personal and professional growth are core commitments, not afterthoughts. We uphold a legacy of excellence and deeply personalized service. The trust placed in us by those we serve is a privilege we honor through knowledge, empathy, and unwavering care. If you believe meaningful service to others is foundational to fulfillment and that the best leaders develop people rather than manage them, we want to meet you. Compensation is designed to reflect the significance of this leadership role and is positioned within a six-figure range. 

CULTURAL LEADERSHIP:

• Cultivate a culture that supports team member fulfillment while championing personal and professional growth across the organization.
• Communicate and reinforce the organization's WHY-HOW­WHA T, mission, and values.
• Teach and sustain the F.A.S.M. framework (Focus, Accountability, Strategy, Measurement).
• Ensure excellent experiences across all touchpoints including physicians, team members, patients, and families.
• Recruit and maintain a strong talent pipeline and optimize onboarding, training, and development processes.
• Hold leadership accountable for cultural standards, team performance, and fulfillment.
• Assess team engagement through surveys and direct connection, using insights to strengthen culture.
• Ensure adoption of the organization's Cultural Handbook, mission, and guiding principles.
• Introduce innovative ideas and thoughtful technology, including Al, to improve culture and efficiency.
• Support a workplace environment that reflects aesthetic excellence.
• Partner with leadership on marketing, social media, and community engagement that reflects the organization's culture.

HUMAN RESOURCES STEWARDSHIP:

• Ensure best practices in confidentiality and responsible stewardship of employee information.
• Oversee and steward employee benefit programs including retirement, health, and related offerings.
• Optimize value and performance from vendors providing employee benefit programs.
• Maintain proficiency in healthcare software platforms used by the organization.
• Oversee shared file access and document management systems for team members.
• Support organizational risk mitigation related to employee matters.
• Maintain a prudent balance between HR regulatory requirements and practical organizational judgment.

HEAL TH CARE REGULATORY COMPLIANCE:

• Ensure employee files meet documentation standards required by CMS and applicable healthcare 

regulations. Lead coordination of the organization's Annual Skills Fair and competency verification 

activities.

• Steward the clinical credentialing process in accordance with CMS requirements.
• Ensure practical and consistent compliance with policies required for regulatory standards.

QUALIFICATIONS:

• Experience with Employee Engagement and Employee Relations to build trust, foster inclusion, and address workplace concerns constructively.
• Knowledge of Employee Benefits and Performance Management to support total rewards programs and fair, consistent performance processes.
• Strong Project Management skills to design, implement, and evaluate culture and experience initiatives across the organization.
• Background in organizational culture, HR, or employee experience within healthcare or a related field is preferred.
• Demonstrated ability to influence at all levels, facilitate change, and work collaboratively with cross-functional teams.
• Excellent communication, conflict resolution, and relationship-building skills.
• Bachelor’s degree in Human Resources, Organizational Development, Business, or related field; advanced degree or relevant certifications are a plus.