IT Support Technician

Title: IT Support Technician

Location: Dallas, TX

Hire Type: Contract to Hire

Shift: 1st Shift

Pay Range: $25/hr - $35/hr depending on experience

Benefits: Insurance (Health, Medical, Dental), PTO, and more!

We are seeking a dependable and technically capable IT Support Technician to provide hands-on support for desktop and laptop hardware, software, peripherals, and office printers. This role focuses on end-user support, asset management, and troubleshooting to ensure reliable day-to-day IT operations.

Job Duties:

• Install, repair, and perform preventative maintenance on desktop and laptop computers and related systems.
• Support computer peripherals and office printers, including managing printer-related supplies (excluding paper).
• Install, configure, and update software, patches, and operating system images on desktops, laptops, and personal devices.
• Assist users in identifying appropriate software solutions to meet business and operational needs.
• Provide first-line technical support for end-user hardware, software, printers, and basic network connectivity issues.
• Troubleshoot and resolve hardware, software, and end-user network-related problems.
• Assist Network Administrators or Analysts with troubleshooting escalated network-related issues affecting end users.
• Perform other related duties as assigned.
  
  

Qualifications:

• Experience supporting desktop and laptop hardware, operating systems, and common software applications.
• Basic knowledge of troubleshooting hardware, software, and connectivity issues.
• Experience with PC imaging, software installation, and patch management.
• Strong customer service and communication skills.
• Ability to accurately track and manage IT assets. Experience working with vendors for hardware repair or replacement is a plus.
  
  

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.