IT Support Technician (2nd shift)

Senior Help Desk TechnicianPay rate: $30/hourSchedule: 2nd shift, Mon-Fri (2:00 PM – 10:30 PM)Overtime is common due to workload, in compliance with California labor lawsJob SummaryThe Senior Help Desk Technician provides hands-on technical support across a large, multi-building campus environment. This role supports both hardware and software systems and serves as a primary IT partner to manufacturing and office teams. The position requires strong troubleshooting skills, excellent customer service, and the ability to manage multiple priorities in a fast-paced environment.This is a highly visible role supporting approximately 1,400 employees across 10 closely located buildings. The Senior Help Desk Technician will be part of a growing IT team and will play a key role in keeping operations running smoothly.Key ResponsibilitiesProvide advanced hardware and software troubleshooting for end users across a multi-building campusSupport LAN, WAN, and WLAN environments, including switches, routers, and structured cablingInstall, maintain, and troubleshoot network infrastructure and telecommunications equipmentSupport and maintain structured cabling infrastructure (Cat5e/Cat6), including termination and repairMaintain accurate documentation of network drops, cabling layouts, and infrastructure changesManage inventory of network equipment, cables, and related hardwareMaintain clean and organized IDF/MDF rooms and telecom closetsCoordinate network installations and cabling projects with third-party vendors and internal facilities teamsCollaborate with IT team members to resolve network issues identified through user reports or monitoring toolsProvide desk-side support for hardware moves, additions, and changesEnforce IT security policies and best practicesDeliver strong customer service to manufacturing and operations teams in a high-demand environmentPrioritize and manage multiple active issues simultaneously, responding to urgency rather than working from a single-ticket queueWork Environment & ExpectationsSupport responsibility spans 10 buildings within a single campusFast-paced, high-volume support environment with multiple concurrent issuesRole requires proactive problem-solving rather than waiting for tickets to be assignedFrequent interaction with manufacturing teams; customer service mindset is essentialRequired QualificationsAssociate’s degree in Information Technology or related field preferred, or equivalent experienceTypically 4–6 years of experience in IT support or networking environments (LAN/WAN/WLAN)Strong experience troubleshooting both hardware and software issuesSolid understanding of physical and logical LAN architecture and client/server interactionsExperience with switches, routers, structured cabling, VPNs, and IP telephonyFamiliarity with Microsoft operating systems and standard productivity toolsProven ability to prioritize issues and manage multiple active problems simultaneouslyStrong interpersonal and customer service skillsPreferred QualificationsExperience supporting IT environments in manufacturing or operational settingsExperience with network monitoring and systems administration toolsNetwork certifications such as CCNA or Network Company DescriptionSterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.

Salary : $30 - $32