What are the responsibilities and job description for the Customer Service Specialist position at Sterling Engineering?
Title: Customer Service Representative
Location: Crystal Lake, IL
Pay: 20-24/hr.
Hire Type: Contract to Hire
Schedule: 7:30 AM – 4:00 PM
Sterling Engineering is seeking a Customer Service Representative to support daily operations in a fast-paced office environment. This role plays a critical part in supporting customers, processing orders, resolving issues, and acting as a key communication link between sales, project management, purchasing, production, and customers. A positive, professional attitude and willingness to learn are essential for success in this role.
Job Duties:
- Respond to customer requests for documentation (packing lists, BOLs, proof of delivery, invoices)
- Enter and process basic sales orders using Sage software
- Create and maintain order-specific digital and physical files
- Coordinate with project managers on material worksheets, blueprints, and documentation
- Distribute paperwork to production and purchasing teams
- Provide backup support to purchasing and reception as needed
- Upload and download documents to customer and vendor portals
- Perform general office and administrative tasks, including data entry, filing, and report updates
- Assist with marketing support such as brochures, social media, and website photos
- Maintain spreadsheets, logs, and sales analysis reports for management
- Support sales and operations teams as needed
Qualifications:
- Experience working in a manufacturing or warehouse-style environment, with the ability to adapt to a fast-paced, hands-on setting.
- Minimum of 1–2 years of relevant experience required
- Strong proficiency in Microsoft Excel required.
Salary : $20 - $24