What are the responsibilities and job description for the Customer Service Associate position at Sterling Engineering Inc.?
Title: Customer Service Associate
Location: Schaumburg Il
Hire Type: Direct Hire
Target Salary:$24-25/hr.
Benefits: Medical, Dental, Vision, PTO, Paid Holidays, 401(k)
Must Have Skill Set:
5 years of customer service experience (contact center and/or manufacturing environment)
Experience with ERP/CRM systems (AS400/PRMS, Microsoft Dynamics, or similar)
Strong order entry and data management experience
Ability to handle high-volume customer interactions (50–75 calls/day)
Excellent verbal and written communication skills
Strong problem-solving and multitasking abilities
Location: Schaumburg Il
Hire Type: Direct Hire
Target Salary:$24-25/hr.
Benefits: Medical, Dental, Vision, PTO, Paid Holidays, 401(k)
Must Have Skill Set:
5 years of customer service experience (contact center and/or manufacturing environment)
Experience with ERP/CRM systems (AS400/PRMS, Microsoft Dynamics, or similar)
Strong order entry and data management experience
Ability to handle high-volume customer interactions (50–75 calls/day)
Excellent verbal and written communication skills
Strong problem-solving and multitasking abilities
Overview:
We are seeking a Customer Service Associate to provide high-quality support to internal and external customers through order processing, inquiry management, and issue resolution. This role is responsible for ensuring customer satisfaction by delivering timely, accurate, and professional service across phone, email, and chat channels.
The ideal candidate is detail-oriented, customer-focused, and experienced in managing order workflows within a fast-paced, high-volume environment. This position also supports internal process improvements, documentation updates, and cross-functional collaboration.
Job Duties:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Process customer orders, changes, cancellations, and new account setups
Provide product availability, pricing, billing, and delivery information
Manage account activity for professional and retail customers (retailers, brokers, dealers)
Handle inbound and outbound communication, including follow-ups and issue resolution
Research and resolve issues related to orders, shipping, product quality, and billing (credits/debits, deductions, etc.)
Accurately document customer interactions and transactions in internal systems
Support product complaints and ensure compliance with QA procedures
Maintain and update internal FAQs, product information, and shared documentation
Collaborate with sales, operations, and customer service teams to resolve customer needs
Promote sales programs and identify opportunities to support revenue growth
Assist with projects, reporting, and continuous process improvements
Maintain a positive customer experience and strong cross-functional relationships
Perform additional duties as assigned
Qualifications:
High school diploma required; college coursework preferred
5 years of customer service experience in a related industry or manufacturing environment
Experience with ERP systems (AS400/PRMS, Microsoft Dynamics, or similar)
Familiarity with contact center platforms (e.g., Five9)
EDI experience preferred
Proficiency in Microsoft Office (Excel, Word)
Strong attention to detail, time management, and organizational skills
Ability to work independently and prioritize tasks in a fast-paced environment
Customer-focused mindset with a proactive approach to problem-solving
Spanish language skills are a plus
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national
Salary : $24 - $25