What are the responsibilities and job description for the Loaner Car Agent position at Sterling Automotive Group?
Sterling Ford Lincoln in Opelousas, LA is hiring! We are looking for outgoing individuals who take pride in serving Acadiana and being a part of a successful family-owned and operated business.
As a Loaner Car Agent, you’ll guide customers through the loaner process while their vehicle is serviced in our Service Department. Top-notch customer service and communication skills are essential for success in this role.
Essential Duties & Responsibilities:
- Guide customers through the loaner car process and address concerns
- Ensure all required documentation is provided and policies are understood
- Assist Service Advisors with vehicle status updates
- Prepare and facilitate rental agreements with detailed information
- Answer and direct calls, schedule service appointments
- Handle insurance claims and collect deductibles for damages
- Maintain updated records in spreadsheets and programs
- Follow up with customers via phone and text on services and appointments
- Conduct vehicle walk-arounds and demonstrate basic functions
- Perform vehicle check-ins/check-outs and ensure rentals are clean and ready
- Coordinate with Service Department on fuel and maintenance needs
- Process warranty payouts per protocol
- Maintain a professional demeanor and appearance
Job Qualifications & Requirements:
- A minimum of two years in a customer service role is required
- Strong organizational skills and ability to prioritize tasks effectively
- Works well both with a team and independently
- Must be coachable and have strong communication and time management skills
- Must be willing to submit to pre-employment background check & drug screen
- Must have a valid driver's license with a clean driving record, and be at least 21 years of age or have 3 full years of driving experience due to insurance purposes
- Minimum of high school diploma or equivalent is required
Schedule: Full-time, Monday-Friday
Why Choose Sterling?
Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.
- Benefits: Medical, Dental, Vision, & Disability Insurance - 401(k) with employer matching - Company-paid Life Insurance - Paid Holidays, Vacation, and Sick time
- Financial Security: Hourly-paid position with guaranteed 40 hours per week!
- A little lagniappe: Employee vehicle pricing and discounts on products & services – Long-term job security with a growing company – Referral bonus programs – Family-owned and operated - Career Progression with paid ongoing training – Professional work environment
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
