Customer Care Team Representative

Job Overview:

In the role of a Customer Care Team representative, you will drive growth by developing and nurturing business relationships with present and future customers. You will coordinate incoming telephone requests and make appointments for the service department. Success in this role will be demonstrated by the number of activities that result in calls which lead to contacts that convert to appointments.

Job Responsibilities and Duties:

• Answer inbound calls and make outbound calls
• Contact customers via email and text
• Schedule appointments using various scheduling tools and programs
• Follow up with “no shows” and Internet inquiries
• Communicate with customers in a professional manner
• Ensure customers are informed of service promotions
• Verify and update customer information
• Utilize various word tracks, scripts and rebuttals as guidelines within your customer interactions

Job Requirements:

• High school diploma, GED, or equivalent
• Previous phone center experience is helpful but not required
• Good written and oral communication skills
• Must be able to pass a background check
• Working knowledge of computer word processing programs
• Ability to work cooperatively with a team
• Ability to follow ownership directives and dealership objectives
• Show up on time for scheduled shift

Job Pay:

• Beginners who are new to call center work begin at $15/hr while those with related experience, with approval, may begin at $16/hr. The monthly bonus pays around $400 - $600 on the 10th of each month. This additional money translates to an extra $2.50 - $3.75 per hour.

Hours of Operation:

• 8:30 am - 5:30 pm (Monday thru Friday)
• 8:00 am - 11:00 am (once a month on Saturday)

Job Type: Full-time

Pay: $17.50 - $19.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $3 - $4