What are the responsibilities and job description for the Biomedical Field Service Technician -- Sterilization & Surgical Systems position at STERIS - Commercial Operations?
Picture this: You start your day from home, coffee in hand, routing to a leading hospital in your California territory. By mid-morning you’re inside a sterile processing department, methodically diagnosing a washer-disinfector. After lunch, you’re calibrating a sterilizer, documenting each step on your mobile app to meet regulatory requirements. Before heading home, you brief the Customer on repair options and pricing, then sync with a Sales colleague to flag a potential upgrade opportunity. That’s a day in the life with STERIS.
At STERIS, we empower hospitals and life science organizations to protect patients and caregivers through innovative products and services delivered worldwide. As a remote, Customer-facing technician, you’ll keep critical medical equipment running reliably—often inside hospital environments—so care teams can focus on what matters most.
Where you’ll workThis is a field-based role. To support Customers in the assigned territory, you must reside in California.
What you’ll tackle- Diagnose, repair, and perform preventive maintenance on STERIS and competitive medical equipment, systems, and components within hospital settings.
- Own your calendar—independently prioritize PMs, service and warranty calls, installations, and field upgrade programs to meet Customer and business needs.
- Collaborate with Technical Support, Engineering, and Service Contract Management to appropriately escalate issues and resolve complex problems.
- Use advanced digital tools to complete compliance-related tasks and thoroughly document troubleshooting steps and outcomes.
- Explain findings clearly to Customers, provide repair options and pricing, and—backed by management—partner with Sales to enhance Customer experience and identify revenue opportunities.
- Travel within the territory to support multiple sites based on service agreements and demand.
- High School Diploma or GED and 4 years of work experience, including at least 2 years in a mechanical/technical role. An associate degree, relevant certifications, competitive equipment training, or related military experience may count toward the technical experience requirement.
- Valid driver’s license and the ability to meet all required background and physical assessment elements for new and existing vendor credentialing.
- Customer-centric mindset with experience collaborating across teams.
- Clear verbal and written communication skills.
- Comfort with technology: Windows/email, navigation tools, mobile apps, and data entry across multiple systems.
- Schedule flexibility, including potential overnight travel and early/late hours to meet Customer needs.
HVAC, refrigeration, boilers/chillers, general maintenance, diesel and automotive repair, aviation maintenance, plumbing, or electrical—many with these paths excel here.
Rewards and resources- Market competitive pay
- Extensive paid time off plus 9 additional holidays
- Comprehensive medical, dental, and vision coverage
- Company vehicle
- Company cell phone and laptop
- All tools, equipment, and uniforms provided
- Short- and long-term disability coverage
- 401(k) with company match
- Maternity and paternal leave
- Additional voluntary perks, including pet insurance discounts
- Tuition reimbursement and continuing education programs
- Strong advancement potential and a stable long-term career path
Join STERIS and keep critical hospital equipment ready when lives depend on it.
Salary : $63,000 - $70,000