System Administrator I (IT)

System Administrator I (IT) - 1st Shift - On-Site (Relocation assistance not provided)

Join Our Talent Community 

Our growth is real and we’re looking for the best of the best who are committed to making a difference. We want people who are enthusiastic, rigorous, collaborative, and confident in teams. Above all, we want people who share our fundamental core values - quality, reliability, meeting customer needs, integrity, respect for each other, and collaboration. Our employees enjoy a wide array of benefits designed to provide safety and security for themselves and their families. We are proud of the benefit programs we provide, including: 

• 1st Shift, schedule flexibility required
• Exceptional healthcare insurance
• 100% match of first 4% 401k plan and immediate vesting
• Incredible time-off plan (because family is important), up to 5 weeks to start (vacation sick holiday)
• Many fun events throughout the year! 

Duties & Responsibilities

• Provides Level 1 & 2 support on-site to end users and ensures delivery of exceptional customer service.
• Maintains current knowledge of relevant network, hardware, software applications and best practices.
• Works constructively and cooperatively with users in the installation / maintenance of hardware and software, new systems, training, or upgrades as assigned or required.
• Interfaces with vendors to ensure appropriate resolution during system outages or periods of reduced performance.
• Performs a wide variety of information security duties including administration identification / eradication of threats and overall protection of data.
• Assists with the administration, maintenance, installation and upgrade of server / network / disaster recovery infrastructure.
• Assists with the validation, installation and maintenance of cGMP systems and infrastructure.
• Participates in the development and implementation of system related procedures and standards.
• Evaluates hardware and software systems and solutions.
• Maintains IT inventory.
• Provides off-hours support coverage as needed; available to respond and address reported issues when required.
• Provides coverage for other IT personnel when required.
• Performs housekeeping tasks, maintaining a clean work environment including IT storage areas by complying with all environment and safety procedures. 
• Assists with special projects as required or requested.
• Promotes a safe and harmonious work environment.
• Maintains compliance with SOPs, GMPs and all company policies.
• Other duties as assigned or required.

Requirements

• A high school diploma/degree or GED
• At least 1-3 years’ experience in an IT environment providing exceptional end-user support.
• Experience in supporting a Microsoft environment including Windows 7 to 11, Microsoft Office, Microsoft 365.  Basic networking knowledge, Active Directory and application support.
• Skill to use time management techniques in personal daily tasks and that of others.
• Ability to apply critical thinking.
• Advanced interpersonal and communication skills.
• Ability to maintain confidentiality of all internal and external information and processes.
• Ability to follow personal hygiene standards / procedures according to the SOP.
• Ability to wear protective attire as required and don gowning materials in correct order per the SOP.
• Ability to follow all appropriate SOPs and safety procedures per company guidelines. 
• Ability to be flexible in work hours.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits.
• Ability to be flexible in work hours.
• Ability to provide motivational support.
• Ability to maintain a professional, positive attitude at all times.
• Ability to trust, develop, maintain and strengthen partnerships with others inside the organization who can provide information, assistance and support.
• Ability to lead by example.
• Ability to communicate with coworkers, management team members and other individuals in a courteous and professional manner.
• Ability to work in a fast-paced environment.
• Ability to pay close attention to detail and coordinate various activities simultaneously.
• Ability to complete assigned tasks.
• Attends work as scheduled.

Expectations

• Experience working in a highly regulated cGMP environment, preferably in a laboratory / pharma environment.
• Experience with Windows Server 2012 to 2025, Exchange, Microsoft 365 administration, SAN Technologies, Hyper-V Virtualization administration and maintenance. 
• Experience with Manage Engine, Sophos, DUO and Acronis solutions.
• Experience with general networking concepts such as VLANs, switch administration and maintenance.
• IT certifications such as CompTIA A , Network , Security .
• Experience in disaster recovery.
• Associates degree in an IT related field. 

Physical Components

• Seeing: Must be able to read reports and use the computer 75-100% of the time.
• Hearing: Must be able to hear well enough to communicate with coworkers 75-100% of the time.
• Standing/Walking/Mobility: Must be able to stand to open files and operate office equipment; mobility between departments and attend meetings of coworkers and management 75-100% of time.
• Climbing/Stooping/Kneeling: Must be able to climb, stoop, or kneel to perform routine tasks within the scope of job 50-74% of time.
• Lifting up to 40 lbs./ Pulling/Pushing within the scope of job 25-49% of the time. 
• Touching/Grasping/Feeling: Must be able to write, type, and use office equipment; along with handling material and equipment 75-100% of the time.

About Us: https://www.steri-pharma.com

Notice of Employee Rights, Protections, and Obligations under Labor Law Section 740: https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

EEOC 'Know Your Rights' Poster: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

Employee Rights Under the Polygraph Protection Act: https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf