What are the responsibilities and job description for the Care Manager position at Steps to Recovery?
Who We Are
What We Offer:
- Collaborative environment dedicated to clinical excellence
- Multiple Career Development Pathways
- Company Supported Continuing Education & Certification
- Multiple Health Plan Design Options
- Flexible Dental & Vision Plan Options
- 100% Company Paid EAP Emotional Well-Being Support
- 100% Company Paid Critical Illness (with health enrollment plan)
- 100% Company Paid Life & ADD
- 401K with Company Match
- Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
- Generous Team Member Referral Program
- Parental Leave
Position Summary
The care manager is a core member of the collaborative care team that includes therapists, psychiatrists, and ancillary support staff. The overall responsibility of the Care Manager is to support client care beyond treatment, work with professionals from other treatment programs or the legal system to communicate treatment plan needs. This position also requires working with Families, support aftercare Planning, communicate treatment requirements to all new intakes.
Relationships and Contacts
Within the organization: Initiates and maintains frequent and close working relationships with staff, clients, families, and peers throughout the organization.
Outside the organization: Initiates and maintains strong professional relationships with clinical providers, referral partners and vendors, as needed.
Essential Responsibilities
- Supports the needs of clients throughout the treatment process, to include administrative support.
- Supports the admissions process, to include client orientation.
- Support business office functions related to payment collections and records maintenance.
- Greets clients at the beginning of the day, running morning intentions group with clients.
- Provides a high level of customer service to clients, families and clinical partners throughout the treatment process.
- Follows up with all clients after leaving treatment on a regular basis, ensuring access to needed resources are offered.
- Manage issues related to FMLA, EAP, Disability, Legal, Financial, Personal Therapy, etc.
- Coordinates communication with clinical partners in facilitation of admissions process and ongoing client care.
- Provides group facilitation, as needed and directed by clinical leadership.
- Supports clinical team with group/schedule coordination, discharge planning, and records maintenance.
- Supports client communication and feedback initiatives, to include satisfaction surveys and Google Reviews.
- Help schedule medical and provider appointments while in treatment.
- Supports and participates in interdisciplinary meetings.
- Coordinates support groups as needed.
Additional Responsibilities
- Prepares reports by collecting, analyzing, and summarizing treatment and results data and trends.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Attends all supervisory trainings within assigned time frames as required by the facility.
- Other duties as assigned
Requirements
Education and Experience
Position requires a bachelor’s degree with a minimum of 3 years’ experience in a behavioral healthcare setting working with adults suffering with mental health issues. Master's degree preferred.
Skill Competencies
- knowledge and experience with maintaining and securing medical records including HIPAA, Quality Assurance reviews and ROI consents.
- Strong customer service orientation required and experience successfully resolving client and/or family questions or concerns.
- Experience maintaining accurate reports related to census, time and attendance, etc.
- Comfort with computer software applications including Outlook, Word, and use of standard office equipment. Advanced knowledge of Excel preferred.
- Performs duties independently, responsibly and with a high level of integrity.
- Excellent verbal and documentation skills
- Ability to participate in Treatment Planning
- Ability to perform needs assessments
- Excellent organizational skills
- Ability to navigate the legal system and FMLA/Leave of Absence Paperwork
STR Behavioral Health Lancaster provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. STR Behavioral Health Lancaster reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”
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