What are the responsibilities and job description for the Lot Attendant position at Stepp's Towing?
About Us
Stepp’s Towing & Heavy Transport, a family-owned business since 1960, proudly serves the greater Tampa Bay and Orlando areas. We specialize in light-, medium-, and heavy-duty towing, heavy transport, and auto salvage. Our team is committed to excellence, safety, and supporting our community.
Position Overview
The Lot Attendant at Stepp's Towing and Heavy Transport is responsible for managing vehicle releases, maintaining accurate vehicle inventory, and supporting general office operations. This role requires excellent customer service and cash-handling skills, as well as the ability to work independently and follow management instructions. The Lot Attendant serves as a primary point of contact for customers, ensuring that all interactions are handled professionally and efficiently.
Essential Functions:
- Warmly greet customers at the cashier window, maintaining a courteous and professional demeanor at all times.
- Receives cash, checks, and credit card payments from customers; accurately records all transactions.
- Process impoundment paperwork and ensure compliance with all applicable towing and impoundment laws.
- Record customer information in the customer service database.
- Perform administrative and clerical duties as needed.
- Complete other tasks as assigned.
Key Behaviors
- Passionate, motivated, and open to growth and challenges.
- Proactively build customer relationships and provide thoughtful solutions.
- Maintain a professional appearance and represent Stepp’s with pride.
- Strive for continuous improvement by embracing new tools and processes.
- Demonstrate respect toward co-workers and foster a positive team environment.
- Promote opportunities within the company and through referrals.
All interested applicants must have reliable transportation.
Physical Requirements:
- Ability to lift, crawl, pull, bend, reach, climb, and demonstrate stamina.
- Willingness to work both indoors and outdoors as needed.
Required Skills:
- Experience in data entry and customer service.
- Ability to remain effective in stressful situations and/or emergencies.
- Outstanding organizational and time-management skills.
- Strong critical thinking and problem-solving abilities.
- Team player with excellent interpersonal and communication skills, both written and verbal.
- High school diploma or equivalent.
Pay:
- $16 - $17
Schedule:
- Monday to Friday - 8:00 AM to 5:00 PM
Please do NOT apply if you're looking for a remote position, unable to work the hours as described, or unable to pass a drug test and background check.
Benefits
- 6 Paid Holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas)
- Medical, Dental, and Vision coverage; Free Term Life Insurance
- Paid Time Off (accruals start on day 1; available after 90 days)
- 401(k) match up to 4%
- Regular pay increases and career development opportunities
- Referral Bonus
- Accident, cancer/critical illness, short-term and long-term disability, and hospital indemnity insurance available
Chasing the Dream, Not the Competition.
Drug-Free Workplace.
Background check required.
Stepp’s Towing and Heavy Transport is an Equal Opportunity Employer.
Military Veterans are Encouraged to Apply.
Salary : $16 - $17