What are the responsibilities and job description for the General Manager – Home Services Leadership Experience Required position at Stepowoy Enterprises LLC?
As a Branch Manager, you will be responsible for leading and overseeing all daily operations within your assigned branch. This role requires a balance of hands-on leadership, operational oversight, and strategic decision-making.
We are seeking a candidate with multiple years of hands-on plumbing and home services industry experience, along with a strong understanding of field operations, customer service, and team leadership. Prior experience working directly in plumbing, drain cleaning, sewer, excavation, restoration, or other home service-related environments is strongly preferred.
You will manage a team of skilled field technicians and administrative staff while ensuring efficient service delivery, strong financial performance, and exceptional customer satisfaction. This position plays a key role in driving branch growth, maintaining compliance with safety and industry regulations, and upholding company standards.
Key Responsibilities
Operational Leadership
- Oversee day-to-day branch operations to ensure efficiency, productivity, and service excellence
- Develop and implement process improvements to optimize workflow and performance
- Coordinate scheduling, dispatching, and job completion to maximize resource utilization
Financial Management (P&L Responsibility)
- Manage full Profit and Loss (P&L) responsibilities for the branch
- Monitor revenue, expenses, and profitability to meet or exceed financial targets
- Implement cost-control strategies while supporting sustainable revenue growth
- Assist in strategic budgeting and forecasting activities
Team Leadership & Development
- Lead, supervise, and mentor field technicians and administrative staff
- Foster a positive, accountable, and performance-driven work culture
- Provide ongoing coaching, training, and performance evaluations
- Support employee development and retention initiatives
Customer Service & Quality Assurance
- Ensure all services meet or exceed company quality standards
- Monitor customer satisfaction and service feedback to drive continuous improvement
- Respond to escalated customer concerns and resolve issues in a timely and professional manner
- Maintain a strong focus on delivering an excellent customer experience
Vendor & Business Relationships
- Build and maintain strong relationships with vendors, suppliers, and subcontractors
- Negotiate service agreements and ensure cost-effective partnerships
- Coordinate with external partners to support operational needs
Performance Monitoring & Reporting
- Analyze key performance indicators (KPIs) to evaluate branch performance
- Identify operational gaps and implement corrective action plans
- Report regularly on performance metrics, financial status, and operational outcomes
Safety & Compliance
- Ensure compliance with all safety regulations, company policies, and industry standards
- Promote a strong safety culture across all field and office operations
- Conduct regular reviews to ensure adherence to regulatory requirements
Cross-Department Collaboration
- Work closely with sales and customer service teams to improve workflow efficiency
- Support marketing and business development efforts at the branch level
- Align operational goals with overall company objectives
Industry Awareness
- Stay current on plumbing, water cleanup, and restoration industry trends
- Monitor market developments and competitor activity to identify growth opportunities
- Recommend innovations and improvements to enhance service delivery
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Qualifications
- Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
- Strong knowledge of plumbing and home services operations, including service work, installations, troubleshooting, and field workflows (required).
- Proven experience managing full Profit & Loss (P&L) responsibilities with a strong track record of driving profitability, efficiency, and cost control.
- Prior leadership experience within plumbing, drain cleaning, sewer, or broader home services industry strongly required.
- Strong understanding of plumbing field operations, technician workflow, dispatch coordination, and customer service processes.
- Proven leadership skills with the ability to motivate, train, and develop field and office team members.
- Excellent communication and interpersonal abilities with both technical and non-technical staff.
- Solid understanding of operational processes, job costing, and service-based business best practices.
- Proficiency in software systems for scheduling, dispatching, reporting, and operational tracking (ServiceTitan or similar preferred).
- Ability to thrive in a fast-paced, hands-on environment with changing priorities and field-driven demands.
- Strong problem-solving, decision-making, and accountability in operational leadership situations.
Benefits:
- 125K-140K Annual Salary
- Up to 50% of Salary Bonus potential
- Full benefits package (medical, dental, vision, 401k, etc.)
- Paid time off and holiday pay
EEO Employer:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
#PSJ
- Proven experience in a similar role within the home services industry (required).
- Strong leadership skills with the ability to motivate and inspire team members.
- Excellent communication and interpersonal abilities.
- Solid understanding of operational processes and best practices.
- Proficiency in using software systems for scheduling, inventory management, and reporting.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Strong problem-solving skills and decision-making capabilities.
- Knowledge of local regulations and codes related to the home services industry.
Salary : $120,000 - $140,000