What are the responsibilities and job description for the Assistant General Manager position at Stepowoy Enterprises LLC?
Roto-Rooter is seeking a results-driven Service Manager to lead our plumbing and drain service team. This role is focused on driving revenue growth through effective sales strategies, strong customer relationships, and hands-on team leadership. The ideal candidate brings a solid sales background, a customer-first mindset, and a passion for developing high-performing teams.
Key Responsibilities
Operational Leadership
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Oversee daily service department operations to ensure quality workmanship, timely job completion, and strong customer satisfaction
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Maintain consistency in service delivery and uphold company standards
Sales & Revenue Growth
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Develop and execute strategies to increase revenue and achieve sales targets
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Identify opportunities to improve conversion rates and overall performance
Team Development
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Recruit, train, and mentor service technicians
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Conduct training sessions and ongoing coaching to strengthen technical and sales skills
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Support a culture of accountability, growth, and performance
Customer Relations
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Build and maintain strong relationships with customers
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Follow up to ensure satisfaction and resolve any service concerns promptly
Field Support & Oversight
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Stay engaged in the field to support technicians, ensure technical quality, and improve operational efficiency
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Provide real-time guidance and leadership as needed
Performance & Compliance
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Track key performance indicators (KPIs) and report results to leadership
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Ensure all work meets company standards and complies with industry regulations
Inventory & Supply Management
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Monitor inventory levels and coordinate with suppliers to ensure availability of necessary parts and materials
Salary : $60,000 - $80,000