What are the responsibilities and job description for the Control Center Operator position at Stephens?
Ability to pass state and FBI background checks is required for Security positions. A felony conviction or class A misdemeanors may prevent a candidate from meeting the minimum requirements to be licensed as a private security officer in Arkansas. Additionally, this position is designated as a safety and security sensitive position pursuant to the Arkansas Medical Marijuana Act and is subject to drug and alcohol testing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Act as central dispatch for Stephens Corporate Security Department.
- Monitor burglar/fire/robbery alarms and dispatch appropriate personnel and/or agencies.
- Monitor CCTV systems and dispatch appropriate personnel as required.
- Receive, monitor and ensure appropriate response to all incoming calls (emergency calls, complaint calls, routine calls, etc.).
- Work closely with all levels of Corporate Security.
- Understand and operate required computer systems.
- Maintain card access system, codes badges, etc., as required.
- Maintain records according to established guidelines.
- Assist with the usage of emergency/security systems.
- Ensure that data is properly entered and records stored for retrieval.
- Perform other tasks as assigned by management.
- High School diploma or general education degree (GED).
- Experience as a dispatcher (fire/police/emergency related or central station alarm agent) preferred.
- Current valid driver’s license to operate company vehicles.