What are the responsibilities and job description for the HVAC Dispatcher position at stephenkdenny?
About Stephen K. Denny, Inc.
Stephen K. Denny is an established company with over 30 years of experience as a full-service HVAC contractor. We provide top-tier service and quality products in the Jupiter area and neighboring communities of South Florida.
About the Role
Stephen K. Denny is seeking a full-time Dispatcher to deliver exceptional customer service while ensuring our technicians are fully equipped to arrive on time and complete their work efficiently. This role is critical to keeping our daily operations running smoothly.
As the Dispatcher, you’ll serve as the central point of communication between customers and technicians—gathering important information, scheduling appointments, and keeping everyone informed. You’ll proactively confirm upcoming appointments, maintain accurate customer records, and quickly adapt to schedule changes when needed.
This position reports to the General Manager and is based in our growing Jupiter, FL office.
What You’ll Do
-
Answer incoming calls promptly and professionally
-
Schedule and confirm service appointments with customers
-
Dispatch and coordinate technicians to ensure efficient routing and on-time arrivals
-
Accurately collect, enter, and maintain customer information
-
Communicate clearly with customers and technicians regarding scheduling updates and job details
-
Follow up with customers to confirm next-day appointments
What We’re Looking For
-
2 years of customer service experience
-
Strong problem-solving skills and attention to detail
-
Excellent communication skills across multiple platforms (phone, email, etc.)
-
Highly organized with the ability to multitask in a fast-paced environment
-
Comfortable using computers and Microsoft Office along with Google Suite
-
Willingness to work evenings and weekends as needed
Benefits and Perks:
Stephen K. Denny treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our employees with:
- Competitive Pay
- Benefits: We offer top-notch benefits!
- Various medical, dental & vision plans, including 100% employer covered options for you and your family
- 401(k) with a company match up to 3.5%
- 100% Company paid long & short-term disability and life insurance
- Flexible spending accounts for health and dependent care
- Training and Career Growth: We are scaling quickly and would support this person’s career growth and development
- Paid Time Off: 6 company paid holidays, 3-4 weeks of PTO, and a paid Parental Leave Policy
- Company Provided: Company branded attire and company vehicle provided for certain roles
Stephen K. Denny is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.