What are the responsibilities and job description for the Customer Service Representative position at stephenkdenny?
About Stephen K. Denny, Inc.
Stephen K. Denny is an established company with over 30 years of experience as a full-service HVAC contractor. We provide top-tier service and quality products in the Jupiter area and neighboring communities of South Florida.
About the Role
We are seeking a Customer Service Representative (CSR) to serve as the frontline of our business. In this fully remote position, you’ll handle customer calls, schedule appointments, promote memberships, and ensure every interaction reflects our standard of excellence.
What You’ll Do
- Answer and book incoming calls promptly using established scripts
- Collect accurate customer information and schedule the correct job type
- Overcome objections and resolve customer concerns empathetically
- Maintain KPIs, including booking rate, call time, memberships, and call volume goals
- Confirm and follow up on appointments, including outbound scheduling as needed
- Promote current memberships, promotions, and add-on services
Benefits and Perks:
Stephen K. Denny treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our employees with:
- Competitive Pay
- Benefits: We offer top-notch benefits!
- Various medical, dental & vision plans, including 100% employer covered options for you and your family
- 401(k) with a company match up to 3.5%
- 100% Company paid long & short-term disability and life insurance
- Flexible spending accounts for health and dependent care
- Training and Career Growth: We are scaling quickly and would support this person’s career growth and development
- Paid Time Off: 6 company paid holidays, 3-4 weeks of PTO, and a paid Parental Leave Policy
- Company Provided: Company branded attire and company vehicle provided for certain roles
Stephen K. Denny is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.