What are the responsibilities and job description for the Customer Service position at Stephen Joseph Inc?
This position plays a critical role in communicating production details to internal team members as well as supporting our nationwide sales team through order entry and customer service.
Looking for a detail oriented, organized, energetic team member that is eager to learn. Room for growth is available to the right person who is willing to bring a positive attitude, take initiative and work in a collaborative, team-focused environment.
We are always looking to improve and believe it takes every team member to be the best. We work in a fun and fast paced environment, so ability to multi-task without missing details is very important.
Hours are Monday - Friday, 8:00am - 5:00pm with possible overnight travel once or twice a year.
This position is based in our Lubbock, TX headquarters and the ideal candidate will live in Lubbock.
Key Responsibilities
- Order Entry
- Handle high volume email correspondence
- Live Chat
- Outbound and Inbound customer service phone calls
- Order Tracking
- Problem Resolution
- Other duties as assigned
- Must be a "Team" Player
- Moderate Excel Experience
- Ability to muti-task
- Must be punctual and reliable
- Answer phones/help customers