Program Manager (Hybrid)

JOB TITLE: Program Manager (Clinical – LMFT, LCSW, LPCC)

Department: Housing Full-Service Partnership (FSP)- San Bernardino County

Reports To: Director of Clinical Services

Classification: Exempt I Full-Time

REQUISITION NUMBER: 1657

Summary

Lead a dynamic team providing comprehensive mental health and housing support to adults with serious mental illness in San Bernardino County. As a licensed clinician, you’ll oversee clinical and administrative operations, ensure compliance with DBH and Medi-Cal standards, and foster a trauma-informed, recovery-oriented environment. Enjoy a competitive salary $88,000–$95,000, comprehensive benefits, and opportunities for professional growth. Join a mission-driven organization dedicated to hope, wellness, and collaborative relationships.

Key Responsibilities

Leadership & Clinical Oversight

• Lead and supervise clinical and case management staff, ensuring alignment with the
  
  

Housing First and Recovery Model.

• Facilitate weekly team meetings and provide direct clinical guidance on case progress.
• Provide direct supervision, support, and training to team members; ensure team meets productivity standards.
• Oversee clinical service provision, including crisis intervention, individual rehabilitation, and medication management coordination.
• Serve as clinical lead for on-call coverage, ensuring 24/7 access to support services.
  
  

Program Administration

• Oversee day-to-day operations to ensure appropriate staffing, program census coverage, and clinical workflows.
• Manage program budget and outcomes to meet contract revenue requirements.
• Authorize timesheets, mileage, performance evaluations, and service documentation.
• Coordinate hiring, onboarding, and ongoing development of staff in collaboration with the Director of Clinical Services and Quality Management.
  
  

Quality Assurance & Compliance

• Ensure all documentation meets DBH, Medi-Cal, and Welligent ERRS standards.
• Monitor service delivery for fidelity to evidence-based practices (e.g., CBT, DBT, MI, TIC).
• Partner with QA Manager to implement compliance protocols and third-party billing readiness.
• Co-sign clinical documentation as required by licensure standards.
  
  

Community Engagement & Communication

• Act as liaison with DBH, Continuum of Care (CoC) partners, and other community stakeholders.
• Represent Step Up at local management meetings, QA groups, and collaborative provider forums.
• Manage external communication and referrals related to clinical program services.
  
  

Qualifications

• Current CA license as an LMFT, LCSW, or LPCC in good standing.
• 2 years of clinical experience working with adults diagnosed with chronic mental illness
• Experience supervising interdisciplinary staff and/or interns.
• Strong knowledge of DBH/Medi-Cal documentation standards, housing support models, and mental health best practices.
• Proficiency in Electronic Health Records (EHR), especially Welligent.
• Valid California driver's license, auto insurance, and reliable transportation required.
  
  

Skills & Competencies

• Expertise in DSM-5, clinical assessments, and level-of-functioning evaluations.
• Proficiency in trauma-informed care, recovery-oriented practice, and culturally responsive service delivery.
• Strong leadership, time management, and organizational skills.
• Capacity to work independently in the field and maintain professional boundaries under challenging circumstances.
  
  

Physical & Environmental Requirements

• Frequent walking, sitting, driving, and computer use.
• Occasional lifting of up to 15 pounds.
• Exposure to field-based work with individuals experiencing homelessness, including conditions involving poor hygiene, bedbugs, and emotionally intense encounters.
• Training provided in crisis de-escalation and safety
  
  

Step Up Core Values

All staff are expected to embody Step Up's Core Values in all interactions: HOPE, WELLNESS, VOICE & CHOICE, RESPECT, and COLLABORATIVE RELATIONSHIPS.

Step Up is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace.

Job Type: Full-time

Pay: $88,000.00 - $95,000.00 per year

Benefits

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
  
  

Schedule

• 8 hour shift
• Monday to Friday
  
  

Experience

• working with adults with chronic mental illness: 2 years (Preferred)
• Medical documentation: 1 year (Preferred)
  
  

License/Certification

• LMFT (Preferred)
• Licensed Certified Social Worker (Preferred)
• LPCC (Preferred)
  
  

Work Location: Hybrid remote in San Bernardino, CA 92401

Employment Type: Full Time

Years Experience: 1 - 3 years

Salary: $88,000 - $95,000 Annual

Bonus/Commission: No