Patient Account Specialist

Step Forward Therapy is on a mission to improve the overall quality of life for the children and families we serve. Our collaborative, interdisciplinary team of therapists use evidence-based, traditional, and innovative therapy methods that address the individual needs of each child. We work closely with families to provide support and education to foster growth and improve a child’s ability to engage in a meaningful and purposeful manner at school, at home, and in the community.

We are seeking a highly organized and detail-oriented individual to join our team as a Patient Account Specialist in our Rolling Meadows, IL office. This role requires a strong understanding of medical billing and collections practices, including experience in ICD-10 coding, as well as a thorough knowledge of insurance guidelines and procedures. The ideal candidate will be experienced in utilizing electronic medical records (EMR) and ensuring accurate and timely processing of claims and maximizing revenue. Strong communication and problem-solving skills are essential, as well as the ability to work independently and collaboratively. This is an onsite / 5 days a week position.

If you would like to join our team, please apply!

Primary Responsibilities:

• Support both billing and collections in close collaboration with current billing and collections team.
• Utilize our billing program, Fusion, to manage medical billing, insurance claim payments, patient payments, and all things accounts receivable.
• Complete and monitor and complete electronic insurance claim billing/denials daily. This includes properly coding services, procedures, diagnoses, and treatments.
• Responsible for posting payments, checking benefits, overseeing claim aging report, research insurance-related payment discrepancies and problems, enter and submit electronic medical billing, manage patient accounts, track appointments/cancellations to charge appropriately and collect co-insurance payments.
• Stay up to date on all guidelines with insurance companies.
• Record all insurance payments/EOB's that come in the mail or via our EMR, and all client payments maintaining accurate and up to date balances for all Step Forward Therapy patients.
• Monthly follow up on client accounts in collections.
• Submit applicable medical records and supporting documents to insurance companies upon request.
• Obtain general benefits information from insurance companies and provide to our clients.
• Maintains professional and friendly interaction with clients in person and on the phone, answering any questions they may have about their appointments or their account balances.
• On-going phone follow-up with insurance companies and labor funds will be necessary to track closely all coverage limits and authorizations for services.
• Monitors and reports to the Management team on matters related to billing/insurance compliance.
• Maintain strictest confidentiality, and adhere to all HIPPA guidelines and regulations.
• Perform general clerical duties such as photocopying, faxing, mailing, and filing.
• Participate in team meetings.
• Create and send invoices for school contracts and follow up on any unpaid invoices.
• Create and send invoices to families and follow up on any unpaid invoices.
• Support staff in various projects and other duties as assigned by management.

Benefits:

• Competitive Compensation
• Monday-Friday Schedule / No Weekend Hours
• CEU Reimbursement
• BCBS Health Insurance
• Dental and Vision Insurance
• 401(k) with 4% Employer Matching
• Paid Time Off
• Paid Holidays
• Opportunities for Advancement

Job Type:

• Full-time

Pay:

• $18.00 - $22.00 per hour

Schedule:

• Monday to Friday

Experience:

• ICD-10: 1 year

Work Location:

• Rolling Meadows, IL 60008: Must have reliable transportation. If not local, must be willing to relocate before starting position (preferred)

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• This role requires 5 days a week onsite. Does that work for your schedule?
• What is your desired compensation for the position?

Ability to Relocate:

• Rolling Meadows, IL 60008: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22