Workflow & Process Analyst (in-office role)

We are seeking a Workflow & Process Analyst (Legal Operations) to join our Grand Rapids corporate office. This position is ideal for an analytical, detail-oriented professional who enjoys problem-solving and wants to play a key role in improving and automating processes.

The Workflow & Process Analyst helps design and manage rule-based workflows in our system of record. This person will work cross-functionally with attorneys, legal assistants, and management to enhance accuracy, compliance, and efficiency across the organization. This is a great opportunity for someone who enjoys solving problems, creating structure, and improving how systems work.

Key Duties & Responsibilities

Workflow Automation & Process Improvement

• Design, implement, and document business processes, policies, and standards that enhance operational efficiency and compliance.
• Set up and maintain rules that automate workflow based on defined business logic.
• Analyze existing workflows to identify bottlenecks and opportunities for process improvement.
• Test and validate workflow updates to ensure smooth and accurate processing.
• Document process rules, logic flows, and related business requirements.
• Support the implementation and optimization of solutions used across business and legal operations.

Legal Operations Collaboration

• Work with our legal department to ensure processes are efficient and accurate.
• Assist with auditing, tracking, and reporting on key operational and compliance metrics.
• Support communication and information flow between legal, operations, and management teams.
• Uphold confidentiality and ensure compliance with firm and regulatory requirements.

Qualifications

• Bachelor’s degree in Business, Technology, Law, or a related field; or equivalent relevant experience.
• Experience or interest in process improvement, automation, or operations.
• Experience in a legal, financial services, or creditors’ rights environment is helpful but not required.
• We will provide full training on our CRM and workflow systems.

Required Skills & Attributes

• Strong analytical and logical-thinking skills.
• Understanding of conditional logic (“if X, then Y”).
• Excellent attention to detail and organizational ability.
• Proficiency with Excel or similar data analysis/reporting tools.
• Effective written and verbal communication skills.
• Self-motivated, dependable, and able to manage multiple priorities.
• Comfortable working both independently and collaboratively with cross-functional teams.
• Professionalism in handling sensitive and confidential information.

Preferred Skills

• Familiarity with process mapping and workflow design.
• Knowledge of SQL or data queries is a plus, but not required.
• Experience with legal document management systems or case management software.