Office Manager

About the Role

Rooter-Man is seeking a highly organized, detail-oriented Plumbing Office Manager to oversee daily administrative operations and support our field technicians, customers, and leadership team. This position plays a key role in keeping the office running efficiently, ensuring excellent customer service, and maintaining accurate operational and financial records.

Key Responsibilities

• Oversee daily office operations to ensure workflow efficiency and accuracy.

• Manage incoming calls, service scheduling, and customer communication.

• Support dispatch team with job assignments, updates, and technician coordination.

• Process invoices, payments, purchase orders, and warranty claims.

• Assist with payroll preparation (timecards, corrections, approving hours).

• Oversee inventory tracking, ordering supplies, and vendor communication.

• Monitor and update customer accounts, service agreements, and work orders.

• Prepare reports for management (productivity, scheduling, revenue, KPIs).

• Ensure safety protocols are followed and coordinate with the Safety Director as needed.

• Support hiring, training, and performance documentation for office staff.

• Uphold a professional, positive atmosphere for customers, technicians, and office staff.

Pay & Benefits

• Competitive pay based on experience

• Health, dental, and vision insurance

• Paid time off

• 401(k) with company match

• Supportive and team-oriented work environment

• Previous experience as an Office Manager, Service Manager, or Administrative Lead (plumbing/HVAC preferred).

• Strong understanding of plumbing or home-service industry workflow (dispatch, invoicing, permitting, etc.).

• Excellent communication, customer service, and conflict-resolution skills.

• Proficient with office software and service management platforms (ServiceTitan, Paycom, Housecall Pro, or similar).

• Ability to multitask in a fast-paced environment and manage competing priorities.

• Strong organizational skills with attention to detail and accuracy.

• Leadership experience preferred.