What are the responsibilities and job description for the CSR/Dispatcher position at STEMMLE PLUMBING REPAIR INC?
Join Our Team!
Stemmle Plumbing Repair Inc. & Affiliates has proudly served Central Virginia for decades, providing exceptional residential and commercial plumbing services. We are seeking a highly organized, customer-focused
Customer Service Representative (CSR) / Dispatcher to join our growing team.
If you thrive in a fast-paced environment, enjoy helping customers, and excel at multitasking, we'd love to hear from you!
What You'll Do
As our CSR/Dispatcher, you'll be the first point of contact for our customers while coordinating daily schedules for our plumbing technicians. Your ability to communicate effectively, stay organized, and think quickly will help keep our operations running smoothly.
Responsibilities
- Answer incoming customer calls with professionalism and exceptional customer service.
- Schedule service appointments accurately and efficiently.
- Dispatch technicians based on location, skill set, and urgency.
- Monitor technician schedules throughout the day and make adjustments as needed.
- Communicate appointment updates and arrival times with customers.
- Enter customer information and service details into company software.
- Process work orders and maintain accurate records.
- Coordinate emergency and priority service calls.
- Work closely with technicians, office staff, and management to ensure outstanding customer satisfaction.
- Assist with general office and administrative duties as needed.
What We're Looking For
- Positive attitude
- Strong work ethic
- Team player
- Excellent problem-solving skills
- Ability to prioritize multiple tasks
- Customer-first mindset
- Professional phone etiquette
Benefits
We value our employees and offer a comprehensive benefits package, including:
- Competitive pay (based on experience)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Paid Holidays
Schedule
- Monday – Friday
- Day Shift
- Full-Time
- Occasional overtime as business needs requires
Why Work at Stemmle Plumbing?
At Stemmle Plumbing Repair Inc. & Affiliates, we believe our employees are our greatest asset. We foster a supportive, team-oriented environment where professionalism, integrity, and customer service are at the heart of everything we do. As we continue to grow, we're looking for dedicated individuals who want to build a long-term career with a respected and established company.
Apply Today!
If you're organized, dependable, and passionate about delivering outstanding customer service, we'd love to meet you.
Join the Stemmle Plumbing team and help us provide exceptional service to our customers every day!
Required
- Minimum 2 years of customer service experience.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Computer proficiency, including Microsoft Office.
- Ability to remain calm and professional in a fast-paced environment.
- Strong attention to detail.
- Reliable attendance and punctuality.
Preferred
- Dispatching experience.
- Plumbing, HVAC, construction, or home service industry experience.
- Experience with dispatching or scheduling software.
- Bilingual (English/Spanish) is a plus.
Salary : $22 - $28