Lab IT Support Engineer Needed - Urgent

TITLE - Lab IT Support Engineer

Location: Cambridge, MA (onsite)

Interview:Phone Skype

Job Description:

Lab IT Support Engineer Responsibilities:

Windows 11 Upgrade & Deployment Support

• Execute Windows 11 upgrades for laboratory workstations and instrument-connected systems.
• Coordinate upgrade activities with instrument vendors, scientists, and laboratory stakeholders.
• Work alongside vendors during onsite or remote upgrade activities.
• Follow vendor-provided installation and configuration procedures for scientific software and instrument systems.
• Assist with troubleshooting software, operating system, and connectivity issues that arise during upgrades.
• Support post-upgrade verification activities and remain engaged to resolve technical issues identified during testing.
• Document upgrade activities, issues, resolutions, and system configurations.

Laboratory IT Support

• Provide technical support for scientific instruments and associated computer systems.
• Support both standalone and client/server laboratory instrument environments.
• Troubleshoot instrument-to-PC connectivity issues, including network, communication, and hardware-related problems.
• Collaborate with scientists, laboratory staff, vendors, and IT teams to resolve technical issues.
• Assist with software installation, configuration, maintenance, and upgrades for laboratory applications.
• Maintain system availability and ensure laboratory users receive timely support.

Infrastructure & Systems Support

• Support Windows-based laboratory computing environments.
• Assist with Windows Server administration and maintenance activities.
• Support Active Directory integration and user access management.
• Troubleshoot networking issues including DNS, ports, firewalls, and connectivity problems.
• Assist with backup and recovery activities as required.
• Work with enterprise IT teams to ensure laboratory systems remain compliant with organizational standards.

Vendor & Stakeholder Coordination

• Serve as a liaison between laboratory personnel, instrument vendors, and IT teams.
• Coordinate vendor support activities and technical troubleshooting sessions.
• Ensure laboratory systems remain operational throughout upgrade and support activities.
• Communicate project status, risks, and issues to stakeholders.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
• 3 years of IT support experience in laboratory, scientific, pharmaceutical, biotechnology, life sciences, or research environments.
• Experience supporting Windows desktop operating systems and workstation deployments.
• Experience performing Windows 10 to Windows 11 upgrades and migrations.
• Knowledge of Windows Server administration.
• Experience with Active Directory environments.
• Understanding of networking fundamentals including DNS, ports, firewalls, and connectivity troubleshooting.
• Experience supporting instrument-connected computers and scientific laboratory equipment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.

Preferred Qualifications:

• Experience supporting laboratory instruments in biotech, pharmaceutical, or research environments.
• Familiarity with client/server scientific applications and laboratory systems.
• Experience working directly with instrument vendors and software providers.
• Familiarity with scientific applications such as:
  • Unicorn
  • ChemDraw / ChemOffice
  • Similar laboratory and scientific software platforms
• Experience supporting regulated laboratory environments.
• Understanding of backup, recovery, and system lifecycle management practices.

Desired Technical Skills:

• Windows 11 Deployment & Support
• Windows Server Administration
• Active Directory
• DNS & Network Troubleshooting
• Firewall & Port Configuration
• Scientific Instrument Support
• Instrument-to-PC Connectivity
• Client/Server Laboratory Systems
• Vendor Coordination
• Desktop Support
• Backup & Recovery Processes
• Scientific Software Support