What are the responsibilities and job description for the Help Desk Lead//El Paso, TX//FTE//Active Secret Clearance required position at Stellent IT LLC?
Help Desk Lead
100% Onsite in El Paso, TX
Contract
Active Secret Clearance is required
Required Certifications (Must be current):
CompTIA Security
CompTIA A
Windows Computing Environment Certification (Windows 10/11 or equivalent)
Microsoft Certification (Windows 10 or similar)
Overview:
We are seeking a Help Desk Lead to support a federal client federal in a secure IT environment. This role combines hands-on technical expertise with team leadership, ensuring efficient support delivery and high-quality user experience.
You'll act as both a senior troubleshooter and the operational backbone of the help desk.
What You'll Do:
- Lead daily help desk operations and serve as primary escalation point
- Troubleshoot issues across desktops, networks, phones, and peripherals
- Provide support via phone, email, and in person
- Manage ticket flow and ensure timely resolution
- Support system environments including Windows OS, Microsoft Office, and Adobe products
- Mentor junior technicians and enforce best practices
- Assist with reporting and performance tracking
Required Qualifications:
- Active Secret Clearance
- 5 years of IT support experience
- Experience in a lead, senior, or escalation support role
- Strong troubleshooting skills across desktop and network environments
Regards,
Ayush Sharma Sr. US Technical Recruiter
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